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Digital Marketing - UX Researcher - REMOTE

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Tutoria

  • 37 people are interested

Tutoria connects people in need with volunteer tutors via our online platform. Volunteers and clients sign up at https // tutoria.io . They select their interests (English tutoring, US Citizenship, or legal aid) and availability. They then connect with one another via direct message.

Why Tutoria? There is a strong demand from immigrants for education and legal services around the world. There is also a large supply of volunteers offering to teach such classes. The bottleneck is that connecting immigrants and volunteers is done manually by non-profit staff, who do not have the capacity to provide matching/scheduling services. As a volunteer, you will not only create social impact by helping us meet this need; you will benefit personally by working closely with a passionate group of volunteer professionals, including Tutoria’s leadership. Join Tutoria’s volunteer team to help us provide a welcoming and enjoyable experience for each of our clients!

The ASK:
The Client Experience Manager is a strategic, data-driven marketing role that will leverage data and insights to design and implement improvements for our clients. Using design thinking principles, the volunteer will 1. conduct surveys and interviews with our volunteers, clients, and donors. 2. Identify key personas, define who they are and define their needs and wants. 3. Monitor operational metrics that track service delivery and draw conclusions. 4. Map the customer journey, and identify areas for improvement in the customer experience. Bilingual (English/Spanish) is a plus.

Tutoria welcomes all student volunteers to apply with us. However, due to visa restrictions, we cannot accept applicants who:

  • Want to use Tutoria volunteering to fulfill OPT requirements for F1 or M1 visas; and
  • Have a STEM degree-based OPT.

We do accept OPT volunteers without a STEM degree. Candidates will be required to submit evidence from their institution verifying that their degree is non-STEM.

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About Tutoria

Location:

495A HENRY ST NUM 1020, BROOKLYN, NY 11231, US

Mission Statement

To connect seekers of knowledge services with volunteers eager to make a difference.

Description

Tutoria connects people in need with volunteer tutors via our online platform. Volunteers and clients sign up at https:// tutoria.io. They select their interests (English tutoring, US Citizenship, or legal aid) and availability. They then connect with one another via direct message.

Why Tutoria? There is a strong demand from immigrants for education and legal services around the world. There is also a large supply of volunteers offering to teach such classes. The bottleneck is that connecting immigrants and volunteers is done manually by non-profit staff, who do not have the capacity to provide matching/scheduling services. As a volunteer, you will not only create a social impact by helping us meet this need; you will benefit personally by working closely with a passionate group of volunteer professionals, including Tutoria’s leadership.

Education & Literacy
Immigrants & Refugees
Justice & Legal

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

  • Marketing & Communications (Mar/Com)
  • Marketing Strategy & Planning
  • Brand Development & Messaging
  • Marketing Analytics

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • 6 months

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