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Remote Opportunity! Become a ReStore Donations Hotline Volunteer and help our Logistics Team.

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Habitat for Humanity East Bay/Silicon Valley

ReStore General

Become a ReStore Donation Hotline Volunteer

Our donations hotline is ringing off the hook and we need your help! This is a remote volunteer opportunity that you can volunteer from comfort of your home! Flexible schedule!

Donations Hotline Volunteers assist the logistics team in answering phone calls, servicing donors, scheduling pick-ups and other tasks as needed. This position requires strong phone and customer service skills, as well as comfort in running multiple computer programs at one time. Extensive training is provided for this position.

Responsibilities:
* Answer donations hotline
* Follow donor information procedures to determine ability to pick up donations
* Provide donors with alternate solutions if the ReStore cannot pick up items
* Check and return voicemails
* Use Microsoft Outlook and Vonigo to record donations and schedule pick-ups
* Conduct donor surveys
* Data entry

Requirements:
* Strong customer service skills are a must
* Comfort in answering phones
* Ability to follow detailed instructions when discerning whether or not donations meet minimum requirements for pick-up (involves telling donors "no")
* Ability to manage multiple computer programs simultaneously
* Critical thinking skills
* Self-sufficient, requiring little supervision
* Ability to work in fast-paced environment
* 3-4 hour shifts desired per day within the following hours: Monday-Sunday: 10am-5pm.
* Ability to meet Donation Hotline Manager at our Milpitas Office during training period. Bay Area Based preferred.

Training:

No previous experience is required. Extensive training is provided by the Donation Hotline Manager, and a Donations Hotline manual is also provided. Volunteers are usually trained within 6-8 weeks.

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About Habitat for Humanity East Bay/Silicon Valley

Location:

2619 Broadway, Oakland, CA 94612, US

Mission Statement

Habitat for Humanity brings people together to build homes, communities and hope. We believe in a world where everyone has a decent place to live.

Description

Habitat for Humanity East Bay/Silicon Valley revitalizes neighborhoods, builds affordable and sustainable housing solutions, and empowers families through successful homeownership. Since 1986, we have partnered with volunteers, the community, and qualified families with limited incomes to strengthen communities in Alameda, Contra Costa, and Santa Clara Counties.

Advocacy & Human Rights
Community
Homeless & Housing

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

  • Customer Service
  • Executive Admin
  • Administrative Support
  • Data Entry
  • People Skills

GOOD FOR

  • Teens
  • People 55+
  • Group

REQUIREMENTS

  • Must be at least 16
  • 3-4 hour shifts available Monday-Sunday 10am-5pm.
  • No Experience Necessary

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