Everyone can help others - Blood Donor Ambassadors needed in Portsmouth

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Help the Red Cross save lives by using your customer service skills. If you have a little free time and are a true "people person," the Red Cross has a great volunteer position for you.

About This Position

Are you a friendly, well-organized and enthusiastic person who can represent the Red Cross to our blood donors?

Volunteer blood donor ambassadors ensure that blood donors have a pleasant and fulfilling experience, from the moment they arrive to the moment they leave. During a blood drive, whether you’re greeting donors, answering questions or thanking them for their donation, your courtesy and professionalism will create a favorable impression that encourages ongoing donor support.

You’ll need to meet these important qualifications:

• Communicate in a professional manner with diverse populations
• Read, write, hear and speak English in a legible and understandable manner
• Demonstrate excellent customer service and comfort working with people
• Follow COVID-19 protocols and mitigation measures
• Manage the reception process by ensuring each donor is warmly greeted and assisted with initial intake according to the appointment priority system
• Manage the hospitality experience by offering refreshments to donors, thanking them for their contribution, and alerting staff immediately if a donor shows signs of feeling unwell
• Exhibit five key courtesies: respect, compassion, communication, collaboration, competence

The American Red Cross aspires to be an organization fully committed to diversity and inclusion by creating and maintaining a diverse, high-performing workforce of employees and volunteers who reflect all communities we serve; by cultivating a collaborative, inclusive and respectful work environment that empowers all contributors; and by leveraging diverse partnerships - all of which helps to ensure culturally competent service delivery supported by effective community leadership and engagement.