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Call Center Volunteer

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Do you have a passion for helping others?

NAMI San Bernardino Area is currently recruiting volunteers to help our Emotional Support Line. The Emotional Support Line is a free and confidential telephone service providing emotional support and resources to those who struggle to find support elsewhere in the area. Supporting the community in times of distress is a core value for health support organizations like us. Callers will be able to talk to a trained and experienced person who can relate and will be given access to additional support, information, and education.

Position: Call Center Volunteer


  • Be an individual who is in recovery from a mental illness or has a loved one with a mental illness
  • Demonstrate the ability of supporting people who are in an emotional situation
  • Familiarity or comfort with recovery principles
  • Openness and willingness to work from a position of lived experience
  • Good boundaries and ability to maintain confidentiality at all times
  • Experience in peer support or self-help an asset
  • Ability to work from home
  • Must have computer literacy
  • Ability to use NAMI resource directory while on the phone
  • Availability to receive call-center training

Responsibilities include:

  • Participating in call-center and other training to improve knowledge and skills
  • Continuing a commitment to his/her own recovery
  • Keeping online records using the call-center software (calls received, types of calls and disposition of calls received)
  • Reviewing EMOTIONAL SUPPORT LINE calls when appropriate and following up with the Coordinator the next day with any needed information
  • Follow - up with individuals who request 'outreach calls’
  • Attending and participating in all support meetings for the EMOTIONAL SUPPORT LINE
  • Making referrals to Emergency Services for individuals who are in a crisis situation
  • Maintaining confidentiality

1 More opportunity with NAMI SAN BERNARDINO AREA

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PO BOX 7042, REDLANDS, CA 92375, US

Mission Statement

NAMI, the National Alliance on Mental Illness, is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. NAMI envisions a world where all people affected by mental illness live healthy, fulfilling lives supported by a community that cares. NAMI provides advocacy, education, support and public awareness so that all individuals and families affected by mental illness can build better lives.


A 501 (c) Non-profit organization - NAMI is the nation’s largest grassroots mental health organization. We are dedicated to improving lives for the millions of Americans affected by mental illness.

Advocacy & Human Rights
Crisis Support


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Customer Service
  • Critical Thinking
  • Multi-Tasking
  • People Skills
  • Problem Solving
  • Verbal / Written Communication




  • Must be at least 18
  • Orientation or Training
  • Part time volunteer position. Around 20 hrs a week.

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