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  • 6 people are interested

Phone Hotline Volunteer

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Fortune Relief And Youth Empowerment Organization

  • 6 people are interested

Phone Hotline Volunteer

Hours: Flexible

Delivery: Remote

Position Description:

FRAYEO works with a large number of clients every day, all looking for a variety of different services. To help support as many people as possible, we have developed a Hotline Service for individuals to call for help. In this volunteer role, you will be a part of a team working to answer and and assist our clients over the hotline. The services provided over this phone line will include, but are not limited to, employment assistance, housing assistance, and education resources.


  • Answer the helpline in a compassionate and professional manner
  • Provide the following services to each caller:
    • Assess individual participant needs
    • Provide supportive advocacy and resources
    • Crisis intervention as needed
    • Offer information and appropriate referrals to community services
  • Return voicemail and emails from participants and community partners
  • Provide needed resources such as food, clothing, health and employment
  • Accurately obtain and record participants demographic information for use in identifying service and geographic needs of callers
  • Stay abreast of community resources and coordinated community responses
  • Work with community partners to provide comprehensive information and referral services
  • Other tasks and projects as assigned


  • Communication and phone skills
  • Comfort and ability with basic technology (email, databases, etc)
  • Ability to work independently
  • Experience with Salesforce or other database platforms is beneficial
  • Experience working with diverse communities is beneficial
  • Ability to speak Somali and/or Arabic is beneficial

We have 5 openings for this position.

If you are interested or have any questions please reach out to

More opportunities with Fortune Relief And Youth Empowerment Organization

No additional volunteer opportunities at this time.

About Fortune Relief And Youth Empowerment Organization


2910 Pillsbury Ave S, Minneapolis, MN 55408, US

Mission Statement

The mission of the Fortune Relief and Youth Empowerment Organization (FRAYEO) is to provide support services to youth and adults focused on cultural adjustment and increase socio-economic well-being of the East African communities in Minnesota by providing a continuum of care through a cultural specific programs and positively transform the social and economic structures that sabotaged poverty.


FRAYEO is the leading immigrant and refugee-led organization focused on stabilizing the lives of East African families in Minnesota by providing free community service and civic philanthropy. In doing so it advocates ease of access to basic human services and community engagement, including youth and family health, Parenting education, women empowerment, housing, employment services, Youth Socio-emotional mentor-ship and fathers support, Conflict Resolution, Leadership,financial management, family counseling, Teen-parenting education and legal support.

Minnesota is a home of many East African Immigrants and Refugees from various backgrounds. While some are emerging social political and business leaders majority of East African Youth & adults suffer from a high percentage of poverty rate. Some of East African youth were disconnected from the community resources due to multiple barriers.

FRAYEO plays a pivotal role to educate youth about every option so that they will one day become successful leaders in life. We Leverage the power of our communities to embrace the young people who lack support and mentor-ship. We help create a network of stable adults who can provide a lasting support to the Youth. We are a community wellness hub and our Values of HOPE. JOY, DIVERSITY & OPTIMISM will lead to the development of a Society, Humanity and Nation.

Advocacy & Human Rights
Immigrants & Refugees


We'll work with your schedule.


2910 Pillsbury Ave SSuite 432Minneapolis, MN 55408



  • Customer Service
  • Data Entry
  • Arabic
  • People Skills
  • Verbal / Written Communication




  • Flexible based on availability.

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