Intake Coordinator - Volunteer

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Intake Coordinator (Volunteer)

StandUp for Kids - Orange County was launched in 2003 with a single focus: to end the cycle of youth homelessness in our community. We work to provide basic needs, housing, mentoring support, care, and love to at-risk and homeless youth ages 12-24. 

We are looking for a Volunteer Intake Coordinator to facilitate phone intakes, including TAY VSpadt. The Intake Coordinator is a critical position, the first line of contact with youth. This is a great opportunity to donate time, resources, and talent to support our important mission.

Position Summary

This position will receive and process confidential client information from a variety of sources including, over the phone, via fax, email, and in person, for StandUp for Kids Program. The Coordinator will enter and log calls, and dispatch call follow-ups to case managers.

Responsibilities

• Answer the phone live 70% of the time
• Conduct intakes live over the phone, from faxes, emails, or in person and upload them to our server..
• Input intakes in the data management system live or immediately after getting off the call.

• Keep daily logs current.
• Input data into appropriate data system.
• Generate reports as needed meeting prescribed deadlines.
• Adhere to consent and confidentiality provisions required by the ombudsman program, including the maintenance of confidential files and confidential information.
• Assist with special data related projects as needed.

Essential Functions

• Ability to use keyboard and phone to intake information.
• Ability to accept all complaints including reports of alleged abuse.

• Ability to answer the phone live.
• Compile and accurately report statistical data in conformance with established policies and procedures using the state required data collection.

Time Commitment: 

• 2-4 hours per week, calendared projects and/or special events may require a few more hours (volunteers are responsible for tracking their hours and sending them to the Executive Director at the end of each month)

Additional Requirements:

• Background check ($18 submission fee)
• StandUp for Kids volunteers’ orientation

Please use this online form to apply.

StandUp for Kids has been implementing strict Covid-19 protocols to ensure a safe environment for all our staff, volunteers and the people we serve.

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Time Commitment: 

• 2-3 hours per week, calendared projects and/or special events may require a few more hours (volunteers are responsible for tracking their hours and sending them to the Executive Director at the end of each month)
• Monthly Community Support Team Meeting
• Quarterly Volunteers Meeting

Additional Requirements:

• Background check ($18 submission fee)
• StandUp for Kids volunteers’ orientation

Please use this online form to apply.

StandUp for Kids has been implementing strict Covid-19 protocols to ensure a safe environment for all our staff, volunteers and the people we serve.