NHQ:COMM - Public Inquiry Volunteer

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This position supports the National Headquarters (NHQ) Communications (COMM) department, specifically the Public Inquiry team. The NHQ Public Inquiry team responds to questions and concerns from Red Cross donors, volunteers, and the public on behalf of all Red Cross departments. Public Inquiry volunteers represent Red Cross when responding to emails and calls that the team receives.
The goal of the Public Inquiry team is to provide helpful information and assistance to existing donors and the public as well as to alleviate concerns they may have. In addition, the Public Inquiry team aims to ensure that the recipient feels that Red Cross cares about their request. When a major disaster hits, the Public Inquiry team also responds to questions from disaster victims and kind offers from the public.

• Respond via email to questions and concerns from Red Cross donors, volunteers, and the public that are reported to a shared inbox via redcross.org.

• Respond via phone call to questions and concerns from Red Cross donors, volunteers, and the public when requested by supervisor.

• Provide guidance, kindness and customer service to those who are seeking help.

Required:

• Prior Red Cross volunteer experience with basic knowledge of Red Cross programs and services
• Good communication skills and enjoys writing
• Comfortable using Microsoft Outlook
• Experience using or comfort learning Salesforce
• Ability to be kind and patient with stakeholders when responding via email or phone
• A caring heart and a sincere desire to help people
• Ability to remain patient and calm even if the inquirer is upset
• Self-motivated
• Good at problem solving
• Ability to manage stressful situations (some people are in crisis)

Preferred:

• Experience in Communications and/or Public Relations