Guest Services Volunteer-support patients and families battling medical illness

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The Atlanta Hospital Hospitality House serves families and patients of all ages that travel to Atlanta to receive specialized medical care often for a life threatening diagnosis. The House provides a "home away from home", affordable and safe accommodations, nutritious meals, continental breakfast and lunch, snacks, free wifi, and a caring community of support to all our guests. AHHH is unique in that we are the only facility in Atlanta that serves all guests regardless of age, medical diagnosis, treating hospital, family size or ability to pay. Everyone is welcome at our doors.

The House is centrally located to all of Atlanta's medical facilities, in a quiet Druid Hills neighborhood. The House is close to Emory University Hosptial, Piedmont Hospital, and Emory Winship Cancer Center. Guests that stay at the House have access to hiking trails, laundry facilities, dining and community spaces, arts and crafts, free Wi-Fi, and laptops are available for check out.

Our Guest Services volunteers assist the AHHH staff with day to day tasks that keep the facility running smoothly. Volunteers support the staff in maintaining the cleanliness and organization of the community spaces and kitchen areas. Additionally, Guest Services Volunteers assist with room turnovers by cleaning and preparing overnight rooms for guest check-ins, Guest services volunteers also assist with guest needs, family programming, gardening and yardwork, answering phones, preparing and serving meals, restocking of items, and other duties as assigned. The emphasis of Guest Services volunteers is to create a safe, healthy, welcoming home like environment for guest families so that patients and families can focus on treatment and recovery.

Key Responsibilities:

• Answering phone/making reservations/responding to email
• Schedule and give tours of the House
• Assist with checking families in and out of rooms
• Cleaning rooms and bathrooms following hospital clean standards
• Completing and folding laundry following hospital clean standards
• Prepare and serve dinner for guests following serve safe guidelines
• Clean common areas of the facility
• Restock and inventory supplies
• Accept, sort and inventory donations
• Data entry
• Vacuum/Sweep
• Dusting
• Disinfecting surfaces
• Making beds
• Baking
• Miscellaneous projects
• Yard work, gardening, and watering
• Other duties as assigned by Guests Services Coordinator or Operations Manager.

Reports to:

Guest Services Staff on Duty

Please visit our website www,atlhhh.org to learn more and fill out an application.

For the protection of our guests and families, AHHH does not accept court ordered /mandated volunteer hours.