Email Marketing Campaign Coordinator

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Human Health Project (HHP)’s has a three- pronged foundation: Holistic Peer-to-Peer Information, Education and Support. Our objective is to empower people to manage their own health. For more information, please visit our website.

Job Responsibilities:

• Support supervisor to manage content calendar, content briefs, content forecasting and content approvals & proofing
• Coordinate email marketing processes from campaign planning, project management, creative review meetings, A/B testing, scheduling deployments, and sharing in-depth analysis of campaign results
• Maintain email service providers (ESP) for multiple clients. Provide guidance for new features and advise best practices for the application. Identify and resolve the root cause of functionality issues
• Coordinate and execute all automated flows going out to customers
• Organize, develop and solidify all communications going out to customer to align with brands tone
• Ensure all marketing campaigns adhere to channel best practices
• Coordinate fulfillment of promotional marketing offers
• Coordinate SMS text message campaigns and its functionalities
• Collect and analyze data to support key insights across the customer journey including: retention, repeat purchase rates, lifetime value, and AOV
• Assist with regular Quality Assurance efforts on email, push notifications, and in-app/on-site messages
• Ensure accuracy, quality and consistency of corporate and brand standards

Requirements

• Preferred experience in Klaviyo, MailChimp, and ESP automations
• Relevant experience in managing CRM strategies and ESPs
• High attention to detail and the ability to work on multiple projects simultaneously and meet deadlines
• Creative and Self-motivated worker with a strong desire to produce high-quality work
• Passionate about customers and building great customer experiences!
• Excellent critical thinking and problem-solving skills. Thinks outside the box
• Positive attitude and eager to contribute anywhere there is an organizational need
• Effective and fast-moving. Thrives working independently and as a team