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Service to the Armed Forces: Hero Care Regional Caseworker - Follow Up (Virtual)

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American Red Cross - Northeast Ohio Region

  • Purpose Ensure military families' needs are met when faced with an emergency.
  • Responsibilities

    Support the Red Cross mission
    * Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
    * Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
    * Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
    * Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
    * Maintain professionalism and conduct as stated in Red Cross policy

  • Time Commitment Dependent on workload for defined jurisdiction. Minimum estimated commitment is 2-4 hours per week. Attendance on department conference call or chapter meeting (phone/in person) required.

214 More opportunities with American Red Cross - Northeast Ohio Region

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About American Red Cross - Northeast Ohio Region


3747 Euclid Ave., Cleveland, OH 44115, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether itメs one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Veterans & Military Families


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.





  • Background Check
  • Orientation or Training

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