Central Coast Hotline Call Handler

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Call Handlers are trained to staff our hotline for mental health support, information, crisis and suicide prevention line. The 32-hour training involves professional development unmatched by traditional volunteer programs. Participants learn communication skills, gain knowledge of mental health topics, and receive training to be a resource specialist.

Central Coast Hotline Call Handlers make a difference in the lives of youth, seniors, and families by helping them locate resources and support services. Volunteers learn the skills required to appropriately assist and refer texters to community agencies and aid in defusing crisis situations.

Responsibilities and Duties

Upon completion of 32 hours of training classes and additional mentoring, Call Handlers are expected to make a minimum commitment of 4 hours per week for 1 year. Volunteers answer phone calls on scheduled shifts. They commit to attending continuing education and skills training, once per quarter, at in-service meetings.

Job Environment Volunteer time will be spent in an office setting utilizing phone, computer, and office skills. Staff supervision is provided during the first two months of service. This opportunity may be able to be served remotely after two month training period has concluded.

An application and interview are required before acceptance to the program to ensure a good fit. Please apply at www.t-mha.org/volunteer.php or contact us at 805-540-6500 or volunteer@t-mha.org