Meals on Wheels West Phone Reassurance- Russian

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COVID-19 has changed all of our daily lives. Meals on Wheels West has modified our programs in order to better protect the vulnerable community members we serve. More than 75% of our clients live alone. A key part of the change is delivering multiple meals twice a week instead of daily deliveries of single meals. Shifting the delivery schedule will help to minimize potential transmission of COVID-19 to our clients and volunteers. However, the daily Wellness Check is still a crucial component of our Delivering More Than a Meal program so Meals on Wheels West is turning to volunteers to call clients on days we do not deliver to do a phone Wellness Check.

What will phone reassurance look like?

• Calls will be on Tuesday between the hours of 10:30am-1pm and/or Thursday from 2-5pm
• Each volunteer will need to complete an online background check and fill out a non-disclosure agreement in order to protect MOW West clients
• Each volunteer will receive guidelines & a sample script for the calls.
• Each volunteer will receive 2-5 clients to call once a week
• Each call should take about 5-10 minutes
• After volunteers are background checked, they can sign up for Phone Reassurance shifts by contacting Maggie (310)394-5133 x3/ margaret @mealsonwheelswest.org
• Each volunteer will report about their 3-5 clients by a Google Form. However, IN THE EVENT OF AN EMERGENCY contact (310)394-5133 x7 or chloe@mealsonwheelswest.org.