Programme Administrator (Volunteer- Unpaid)

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Introduction to ConnectionHub

ConnectionHub is a UK-registered charity offering blended learning programmes to refugees and asylum seekers in Lesbos, Greece. Currently, the lack of educational opportunities leaves refugees and asylum seekers in Lesbos, Greece exposed to a future of social exclusion, precarious employment, exploitation, and poverty.

ConnectionHub’s mission is to provide education and integration opportunities via blended learning pathways to people in crisis and conflict contexts, in order to reduce this human suffering and exploitation. Blended learning, which utilises both online and offline educational material and support, is proven to better facilitate student’s learning journey; with this approach we hope to give refugees and asylum seekers the chance to develop new skills that will build their capacities as individuals, help them bridge the literacy gap, and support them to change the trajectory of their lives by creating job opportunities and economic empowerment. ConnectionHub’s programmes are accessible to displaced people regardless of legal status, gender, age, or ethnic identity.

Job description

We are looking for a Recruitment Administrator to join our motivated team of volunteers. To support the Charity by providing a high-level recruitment service covering the complete recruitment cycle; if you possess proven customer service and administration experience and the desire to develop your career within a thriving, expanding Charity this job role could be the opportunity for you.

Responsibilities:

• Answering or solving programme related questions or issues within the Charity.
• Referring more complex queries to the programme manager as required.
• Supporting the student enrollment and onboarding processes including answering emails.
• Maintaining up to date all the stored data about students and lecturers related information, e.g. time off, fluctuation, absence.
• Keeping the Charity up-to-date regarding systems and databases.
• Acting as a first point of contact for all student queries and support.

Requirements:

• Good standard of education - A-levels or above.
• Relevant experience in customer service or administrative position (min. 1 year desirable).
• Excellent interpersonal and communication skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Administration and organization skills as well as the ability to work well under deadlines.
• Excellent IT skills (proficient in Microsoft packages)
• Strong attention and detail oriented.
• Accurate typing and data entry skills.

DBS Check

All volunteers are required to have a valid enhanced DBS certificate.