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  • 4 people are interested

Medicare Counselor

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ORGANIZATION: Missouri Connections for Health

  • 4 people are interested

CLAIM is always seeking new volunteers who want to help others in their community. Our certified counselors help people understand their Medicare healthcare benefits and assist them on a one-on-one basis. Volunteer counselors are the heart of the CLAIM program. As a community-based effort, the program is founded on the principle of neighbors helping neighbors.

Currently, more than 250 counselors serve the needs of the nearly 2.3 million Missourians with Medicare. Our volunteers provide the local links that keep our program running. "Our goal is to give them information and to put a smile on their face," CLAIM volunteer Don Fues said. "I had one person who gave us their list of meds. Without insurance - they were a cancer patient - their meds for the year would be $80,000. Doing what we could do with the level of income that they had, their medications would cost them nothing. I felt good about that."

If you are interested in helping people save money on health insurance and prescription drugs, then this is a great opportunity for you.

Visit our website and apply today!

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About Missouri Connections for Health


1105 Lakeview Ave, Columbia, MO 65201, US

Mission Statement

Our mission is to educate and empower individuals and communities to make informed decisions in a complex healthcare environment, and to be the trusted resource for helping individuals and communities maximize their access to healthcare and benefits. We are a nonprofit organization and all of our services are free, unbiased and confidential. We are not an insurance agency. We do not sell anything and our counselors do not ask Missourians for money.


MCH provides services for the CLAIM program through a contract with the State of Missouri's Department of Commerce and Insurance (DCI). Funding is provided by the Administration for Community Living with oversight by the DCI. CLAIM answers questions about Medicare for Missourians. We have been the official State Health Insurance Assistance Program (SHIP) for Missouri since 1993.

CLAIM has more than 250 volunteer counselors throughout Missouri providing local Medicare counseling in their communities. Volunteers receive extensive training by participating in a four-day comprehensive Medicare training course, as well as by receiving quarterly updates.

Beneficiaries call CLAIM at 1-800-390-3330 and we gather information from the caller and then relay that information to a local community partner. Within days, a volunteer counselor calls back to set up an appointment or provide the information by phone.

The phone line is open from 9 a.m. to 4 p.m., Monday through Friday, excluding federal holidays.

Volunteers help with Medicare questions like:

  • Enrollment and billing
  • Medicare Prescription Drug plans
  • Medigap and supplemental insurance
  • Long-term care planning and insurance
  • Medicare Advantage plans
  • Appeals and grievances
  • Suspected waste, fraud and abuse

Visit our website and apply today!


Health & Medicine
Community, Health & Medicine, Seniors


We'll work with your schedule.


1105 Lakeview AvenueColumbia, MO 65201



  • General Education
  • Marketing & Communications (Mar/Com)
  • Public Relations
  • Healthcare
  • Community Outreach
  • Verbal / Written Communication


  • People 55+


  • Driver's License Needed
  • Background Check
  • Orientation or Training
  • 4.5 hours per week
  • Volunteers cannot work for an insurance company. have an insurance license and/or sell insurance for at least 1 year prior to becoming a volunteer.

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