Virtual Help Desk Supervisor

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About:

Looking for a volunteer role that combines your brilliant people skills and administrative talents with your enthusiasm for making a difference? Traveling Stories is a nonprofit organization like no other - uniquely focused on delivering amazing reading experiences to reluctant readers.

Traveling Stories is a 501c3 nonprofit organization based in San Diego that was founded in 2010. Our mission is empowering children to achieve their dreams. Traditionally we’ve done this through an in-person model, but because of COVID-19, we’ve moved to offering services online.

Our new Virtual StoryTent program matches children in Kindergarten through second grade with a mentor for weekly, one-on-one reading sessions via video. Children earn Book Bucks for every book read and then use their Bucks to buy prizes through our online store. The program is six weeks long with new sessions beginning every other month.

The Help Desk Supervisor is our newest internship/volunteer opportunity! The incredible person in this position is the glue that connects our new program’s many moving parts on session days and the key to making sure our growth is systematically sustainable!

Responsibilities include but are not limited to the following:

• Virtually supervise Help Desk Volunteers during sessions
• Assign volunteers to Help Desk volunteer shifts
• Send reminders to Help Desk Volunteers
• Problem solve
• Provide customer service to parents and volunteers

Key Qualifications

• You're passionate about Traveling Stories and eager to share that passion with others.
• You excel at organizing people, projects and operations! You take joy in creating and enforcing systems and procedures.
• You have experience with diplomatically managing multiple commitments to constituents, staff, and operations.
• You have a knack for paying close attention to detail.
• You have some leadership experience and want to get more.
• People say you’re always on time.
• You’re not intimidated by problems - in fact, you take joy in figuring out creative solutions.
• You work well under pressure.
• You have excellent technology skills with the ability to quickly learn new programs.
• You have strong written and verbal communication skills.
• Customer service experience isn’t required, but it’s a big plus.

Additional Job Requirements

• You're willing to learn and embrace the guidelines behind Traveling Stories’ unique style of service.

• You’re able to lift 25 lbs.
• You’re able to pass a background check.