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Medicare Counselor

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HICAP of San Mateo County

The HICAP Volunteer Counselor assists Medicare beneficiaries on Medicare and related health insurance issues. Through one-on-one counseling and informal advocacy, HICAP Volunteer Counselors support the independence of people making choices that affect their health and financial well-being.

COUNSELING: Provide individual counseling to Medicare beneficiaries regarding Medicare billing and claim problems, Medicare supplemental insurance, HMOs, Long Term Care Insurance and other private health insurance.

ADVOCACY: Ensure that client’s rights under Medicare and related health insurance benefits are upheld and make referrals to professional staff when appropriate.

RECORD KEEPING: Complete client intake forms accurately and enter information onto the state database by the 5 th of each following month.

PROGRAM PUBLICITY: Promote awareness of HICAP services at placement site.

COUNSELOR QUALIFICATIONS

  • Patience, active listening skills and enjoys working with Medicare eligible people.
  • Interest in and aptitude for working with Medicare and health insurance issues and an ability to communicate complex information clearly and effectively.
  • Willingness to comply with all policies and administrative procedures established by HICAP and to abide by a contract that assures client confidentiality.
  • Ability to be objective and unbiased and to refrain from recommending specific health insurance plans or strongly influencing clients toward making particular decisions regarding their benefits.
  • Availability to volunteer 10 to 12 hours per month. This includes counseling hours and continuing education. Attendance at the initial 36-hour training over a 5-day period is mandatory.
  • Ability to pass a background check.

INDIVIDUALS WHO CURRENTLY SELL INSURANCE OR RECEIVE COMPENSATION OR OTHER FINANCIAL GAIN FROM INSURERS OR HEALTH CARE PROVIDERS WILL NOT BE CONSIDERED FOR HICAP VOLUNTEER COUNSELOR POSITIONS.

More opportunities with HICAP of San Mateo County

No additional volunteer opportunities at this time.

About HICAP of San Mateo County

Location:

1710 S. Amphlett Blvd., Suite 100, San Mateo, CA 94402, US

Mission Statement

It is the mission of HICAP to provide accurate and objective counseling, advocacy, and assistance with Medicare, health insurance, managed care, long-term care, and related health coverage plans for Medicare beneficiaries, their representatives, or persons imminent of Medicare eligibility, and to educate the public on Medicare and health coverage issues.

Description

Non-profit agency providing Medicare counseling at no cost to MediCare beneficiaries regarding their health insurance questions. Serving seniors and those Medicare beneficiaries under 65 yrs of age.

Advocacy & Human Rights
Health & Medicine
Seniors

WHEN

We'll work with your schedule.

WHERE

Multiple locations San Mateo, CA 94402

(37.5246,-122.3391)
 

SKILLS

  • Data Entry
  • Basic Computer Skills
  • Database Administration
  • Google Apps
  • Internet Research
  • Security / Network Administration

GOOD FOR

  • People 55+

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Orientation or Training
  • 10 to 12 counseling hours per month + 3 hour monthly In-Service
  • Attendance at the initial 36-hour training over a 5-day period is mandatory, followed by an internship to assess volunteers knowledge of trained materials and ability to proceed with counseling on their own.

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