Help the Red Cross save lives by using your customer services skills. (Whitman Co.)

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Are you a friendly, well-organized and enthusiastic person who can represent the Red Cross to our blood donors?

Volunteer blood donor ambassadors ensure that blood donors have a pleasant and fulfilling experience, from the moment they arrive to the moment they leave. During a blood drive, whether you’re greeting donors, answering questions or thanking them for their donation, your courtesy and professionalism will create a favorable impression that encourages ongoing donor support.

You’ll need to meet these important qualifications:

• Communicate in a professional manner with diverse populations
• Read, write, hear and speak English in a legible and understandable manner
• Demonstrate excellent customer service and comfort working with people
• Follow COVID-19 protocols and mitigation measures
• Manage the reception process by ensuring each donor is warmly greeted and assisted with initial intake according to the appointment priority system
• Manage the hospitality experience by offering refreshments to donors, thanking them for their contribution, and alerting staff immediately if a donor shows signs of feeling unwell
• Exhibit five key courtesies: respect, compassion, communication, collaboration, competence

Schedule
Weekday Afternoons Approx. 12 PM to 6 PM / Minimum of one shift (6 hours) per month.

Required Training

• Orientation to American Red Cross 1 hour
• Blood Drive Team specific training 1 hour
• Ongoing updates / training
• Must be comfortable using a computer / technology

Sleeves up. Hearts open. All in.

Ready to make a difference? Please visit www.redcross.org/volunteer to get started.