Front Desk Volunteer

Save to Favorites

Job Description

Front Desk Volunteer

Mission Statement: Motivated by the love of Christ, we promote abundant life by providing holistic services to women and men affected by unplanned pregnancy.

Position title: Front Desk Volunteer

Position type: Volunteer (various options: shorter periods of time, half days or full days; occasionally or regularly)

Department: Support Services

Reports to: Vice President of Client Services

Basic Function of position: The Front Desk volunteer fills in at the reception desk in either the Women’s Center or the Men’s Center. This person creates a welcoming atmosphere and warmly greets all who enter. He/she will take phone calls, manage the schedule, assist clients and volunteers, and support the staff. Thorough training is provided, and volunteers do not handle tasks or situations outside of their comfort zone.

Major Duties and Responsibilities

Relational

• Create a welcoming atmosphere in the lobby
• Warmly greet all guests
• Cordially handle phone calls

Logistical/Administrative

• Handle phone calls
• Check front desk email and voicemail
• Check in clients
• Schedule appointments
• Scan IDs
• Manage intake paperwork

Qualifications

• Ability to interact warmly with a diverse group of guests who enter the building
• Ability to manage phone and computer systems
• Organizational and administrative skills
• Ability to handle a busy lobby at times
• Experience in customer service or as a receptionist is a plus but not required
• Ability to speak Spanish is a plus but not required

Volunteer Application Process

• If interested in this volunteer position, please contact Lauren Herlein, Community Engagement Manager, at 616.742.0242 x105 or lherlein@alphagrandrapids.org.