Emergency Rent Assistance Call Center
Catholic Family Center
Help answer phone calls from individuals seeking help with rent assistance due to the negative impacts of COVID-19 in the Rochester area
When: We need you ASAP - now through the summer!
Times: Looking for 9 hours per week at a minimum. Shifts available below
Mon:1pm-4pm
Tues:1pm-4pm
Wed: 9am-1pm or 1pm-4pm
Thur: 9am-1pm or 1pm-4pm
Fri: 9am-1pm or 1pm-4pm
Essential Volunteer Duties & Requirements
- Answers calls in a call center type environment. Requires volunteers who are compassionate, well spoken and thrive in an energetic environment. Customer service and bi lingual skills are a plus.
- Conducts a basic assessment of callers to gain understanding of their housing situation, financial assets and where they are in their eviction process
- Enters callers’ basic demographic into a database, requires basic computer data entry skills
- Directs callers to the next step for assistance either to external providers or into CFC’s program for help
Work environment is COVID 19 precaution compliant. Training and support provided.
Customer service and bilingual skills are a plus.
email volunteers@cfcrochester.org if you are interested!
No additional volunteer opportunities at this time.
About Catholic Family Center
Location:
87 N. Clinton Avenue, Rochester, NY 14604, US
Mission Statement
Our Mission: Catholic Family Center partners with people - especially the vulnerable and those facing poverty - to help them achieve their full human potential. A division of Catholic Charities of the Diocese of Rochester,
Description
We believe that if you give people hope, they can do anything. With over 60+ programs, we provide direct services to over 27,000 a year. Our major programs include Emergency Food & Financial Assistance, Substance Abuse Services, Aging & Adults, Refugee & Resettlement, Housing Children Youth and Family, Emergency Shelters, and many more!