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1 person is interested
Emergency Rent Assistance Call Center
ORGANIZATION: Catholic Charities Family & Community Services
Please visit the new page to apply.
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1 person is interested
Help answer phone calls from individuals seeking help with rent assistance due to the negative impacts of COVID-19 in the Rochester area
When: We need your help now through the end of August!
Times: Looking for 9 hours per week at a minimum. Shifts available belowMon:1pm-4pm
Tues:1pm-4pm
Wed: 9am-1pm or 1pm-4pm
Thur: 9am-1pm or 1pm-4pm
Fri: 9am-1pm or 1pm-4pm
Essential Volunteer Duties & Requirements
- Answers calls in a call center type environment. Requires volunteers who are compassionate, well spoken and thrive in an energetic environment. Customer service and bi lingual skills are a plus.
- Conducts a basic assessment of callers to gain understanding of their housing situation, financial assets and where they are in their eviction process
- Enters callers’ basic demographic into a database, requires basic computer data entry skills
- Directs callers to the next step for assistance either to external providers or into CFC’s program for help
Work environment is COVID 19 precaution compliant. Training and support provided.
Customer service and bilingual skills are a plus.
email volunteers@cfcrochester.org if you are interested!
More opportunities with Catholic Charities Family & Community Services
No additional volunteer opportunities at this time.
About Catholic Charities Family & Community Services
Location:
1099 Jay Street, Bld. J, Rochester, NY 14611, US
Mission Statement
We walk with those who need us the most as they journey toward independence, with dignity, to reach their full human potential.
Description
We believe that if you give people hope, they can do anything. With over 60+ programs, we provide direct services to over 27,000 a year. Our major programs include Emergency Food & Financial Assistance, Chemical Dependency, Mental Health, Aging & Adults, Intellectual & Developmental Disabilities, Refugee & Resettlement, Housing Children Youth and Family, Emergency Shelters, and many more!
CAUSE AREAS
WHEN
WHERE
1645 Saint Paul StreetRochester, NY 14621
DATE POSTED
May 11, 2021
SKILLS
- Customer Service
- Data Entry
- Basic Computer Skills
GOOD FOR
N/A
REQUIREMENTS
- Background Check
- Must be at least 18
- Orientation or Training
- Would prefer volunteers who could commit a few months with a regular schedule due to importance of position and training.