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NorthStar Youth Outreach Advocate Volunteer

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Role Summary

Volunteers at Tubman’s North Star Youth Outreach Center at the Maplewood Mall connect youth and young adults ages 13-24 of all genders (and their children, if parenting) to basic needs and resources. Youth are able to receive a range of services including individual advocacy, safety planning, and connection to resources at Tubman and partner agencies. Volunteers provide comprehensive support services, assisting with the use of a computer lab and laundry and accessing clothing and food.

Impact & Benefits
  • Make a difference in a young person’s life by listening and providing advocacy on their behalf
  • Maintain a safe and empowering community by providing support to youth, young adults, and children who have experienced or are at risk of homelessness, violence, and trauma
  • Connect youth and young adults to Tubman and other community resources
Position Responsibilities
  • Support youth and young adults in a strength-based, person-centered, and trauma-informed manner
  • Understand and share information about Tubman and other community resources
  • Foster trusting relationships with young people to create a safe and peaceful environment while maintaining professional boundaries and confidentiality
  • Follow agency guidelines as you interact with clients to identify their needs and strengths
  • Communicate with supervisor and team as appropriate to best serve clients
Position Qualifications:
  • Previous relevant experience with diverse youth and young adults who have experienced trauma
  • Ability to respond calmly and respectfully in difficult and/or unexpected situations
  • Experience with de-escalation and crisis intervention
  • Strong communication and interpersonal skills and ability to quickly engage and build trust
  • Respect for diverse backgrounds, cultures, and identities
  • Flexible, patient, and able to identify and build on strengths
Time Commitment & Availability
  • Wednesday, Thursday, or Friday from 11 am - 3 pm; Friday from 3 - 7 pm; Saturday from 1 - 4 pm
  • At least 1 weekly shift for a minimum of nine months preferred
Supervision & Training
  • Attend Tubman’s five-part Volunteer/Intern Orientation and Training series
  • Supervision provided by the Community Outreach Coordinator

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About Tubman


3111 1st Ave S, Minneapolis, MN 55408, US

Mission Statement

To advance opportunities for change so that every person can experience safety, hope, and healing.


Each year Tubman helps nearly 25,000 people of all ages, genders, and cultural backgrounds who are facing relationship violence, sexual assault, exploitation, homelessness, addiction, mental health challenges, or other forms of trauma. We provide safe shelter, legal services, mental and chemical health counseling, youth programs and community education.

Children & Youth
Crisis Support


We'll work with your schedule.


3001 White Bear AvenueMaplewood, MN 55109



  • Cross-cultural Communication
  • People Skills
  • Problem Solving
  • Relationship Building





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