CS: Volunteer Engagement Lead

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Responsibilities:
* Consults with department managers on position on-boarding, planned growth
experiences, and volunteer career development.
* Provides consultation, coaching and training resources to promote positive
workforce relationships (employees with volunteers, volunteers with volunteers)
and effective ongoing volunteer engagement.
* Follows up with volunteers and department managers to ensure proper placement
and job satisfaction.
* Consults with department managers regarding the leadership potential of
volunteers and supports requesting department managers in developing leadership
and advancement opportunities for volunteers.
* Serves as the point of contact for reassignment or referring volunteers to
other department positions, or if not a fit for the department to Volunteer
Services.
* Connects supervisors of volunteers to Volunteer Services HR relations team for
mediation and facilitation of volunteer grievance and performance-related
issues.
* Leads ongoing discussions with requesting department managers about volunteer
engagement cycle, roles, and responsibilities working to identify what’s working
and lessons learned.
* Conducts exit interviews.
* Works with team members to ensure the integration of their work with volunteer
recruitment, referrals and screening, recognition, and Volunteer Connection.

Qualifications:
* Enthusiastic about Red Cross mission and programs
* Proven leadership in nonprofit or for-profit organizations
* Cultural sensitivity to diverse audiences
* Knowledge and understanding of Red Cross services and operations and opportunities for volunteer service
* Work well both individually and with others
* Relevant, complementary management and/or technical skills/operational experience
* Relationship building skills working collaboratively with staff partners as well as board members, senior
management, and other volunteer partners as needed
* Understand the value of volunteers and provide leadership and support to ensure volunteers are productive
and have a mutually rewarding experience