Intake Specialist Intern

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Essential Duties and Responsibilities of an Intake Specialist

* Processes paperwork for new clients efficiently and in accordance with protocols.
* Obtains pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally.
* Answers and screens inquiry calls and emails from prospective clients.
* Collects data to help with the admission process
* Ensures that all admission forms are properly signed and filed.
* Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues.
* Respects client or patient dignity and confidentiality.
* Adheres to the facility dress code and appears professional at all times.

Required Knowledge, Skills and Abilities
* Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others.
* Displays the ability to communicate with others effectively, listen closely and convey points clearly.
* Shows proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, Outlook and others.
* Demonstrates excellent customer service skills and the ability to calm patients or clients who may be distraught.
* Shows the ability to calm frustrated clients quickly and make decisions based upon anticipated outcomes.
* Possesses the ability to adjust to constantly changing workloads.