The Donor Experience Specialist will serve as a member of our Donor Services team to facilitate a positive environment and donation experience for our blood donors at both collection centers and mobile drives.
Greet and welcome blood donors; direct them to registration
Monitor donors post-donation to ensure their safety and wellbeing
Observe donors for adverse reactions and immediately alert staff if reactions occur
Encourage the donors to stay for at least 10 minutes in the canteen
Provide and restock refreshments and snacks in the canteen
Ask questions to determine how donor is feeling
Facilitate rebooking future blood donation appointments with our staff and donors
Educate the donors on the blood products and uses for patients
Interact with the blood donors creating a positive customer engagement experience
Thank each donor for their efforts to support patients in our community
During busy time periods assist with donor flow, by asking donors about Quick Pass completion, returning tablets to docking stations and directing donors on where to wait for the next stage in the donation process
Partner with our Blood Collections staff to meet the needs of our donors and community partnersAmbassador for Bloodworks by promoting volunteering and blood donation on social media and other community engagement activities
Assist with sanitizing high touch point area
Strong desire to help and serve others
Excellent oral and written communication skills
Well organized, detail-oriented, and dependable
Enjoy working directly with people, including both donors and staff
Mobility necessary in order to serve refreshments
Completion of application, background check and position training
Until the state of Washington has entered phase 4 of COVID restrictions and the state of Oregon has entered phase 3 of COVID restrictions, we are not accepting volunteers under the age of 18 for this position. We look forward to welcoming back all of our volunteers when pandemic conditions allow
All days available, 1-4hours per week, Monlthy commitment
Saving lives through research, innovation, education and excellence in blood, medical and laboratory services in partnership with our community.
Bloodworks Northwest: Because blood works miracles every day. As a unique, hybrid provider of health care services for the community, we collect, test and distribute essential, lifesaving blood to nearly 90 hospitals in the Pacific Northwest. We’re transfusion experts who consult with physicians. We’re also medical professionals who deliver clinical care to patients with blood disorders and disease. We’re scientists at specialized laboratories who support patients and surgeons at organ transplant and cancer treatment centers. And we’re a respected Research Institute studying everything related to blood. Here are some of the ways we’re saving lives every day:
Your Community Resource For Lifesaving Blood-With the help of a 250,000 registered donors in the region, Bloodworks NW collects about 900 units of blood each day. All blood receives immediate, comprehensive testing so that it can be available to 90 regional hospitals - usually in less than 24 hours after donation. We operate 11 donor centers and our mobile units travel to hundreds of blood drives every month at work sites, schools, churches, and other community locations throughout Western Washington.
Volunteerism-Bloodworks NW benefits from the dedicated work of more than 2,000 active volunteers. Our volunteers make a real difference and a vital contribution to help save lives, gain work experience, build skills, earn community service hours and feel justifiably proud about giving back to those in need.