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Customer Success Manager

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School Group

  • 3 people are interested
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About School Group

School Group (SG) is a start-up international non-profit developing a cutting-edge global e-learning platform that will allow students around the world to connect for peer-to-peer collaborative learning and skills development - improving the accessibility and quality of education, while transforming lives and impacting future success. We need talented people to help us make our vision a reality. So, if you believe in the power of education, international development and community service - and have the time, skills and know-how to match - we want you as a School Group volunteer. 


Essential Functions

  • Be the primary point of contact and build relationships with clients
  • Help clients through email, phone, screen-share and scheduled meetings
  • Ensure the timely and successful delivery of all marketing deliverables according to client needs and timelines
  • Communicate clearly the progress of monthly/weekly initiatives to stay on track
  • Responsible for working with other team s to onboard and integrate new clients

Every effort has been made to identify the essential functions of this position. However, this position description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.

Qualifications

Basic

  • Proven account management or other relevant experience
  • Demonstrated ability to communicate and work with business owners, entrepreneurs, and startup founders.
  • Experience in delivering client-focused marketing solutions.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, customer service, and communication skills.
  • Excellent verbal and written communications skills

Preferred

  • Bachelor's Degree
  • Experience working remotely as part of a team.   
  • Experience working in a start-up company, non-profit or entrepreneurial environment.  
  • Self-directed and disciplined with the ability to work independently in an ever-changing environment.  

Why volunteer with us?

We are a community of people from different parts of the world who share a common belief in improving education which will eventually reduce poverty and improve the quality of life and living conditions globally. Volunteering with us will enable you to build your resume and gain invaluable experience in a supportive environment.  

  • In the USA, School Group is a Certifying Organization, offering the President’s Volunteer Service Award (PVSA) to eligible volunteers.  

  • School Group will provide a letter of recommendation to all volunteers who are able to showcase outstanding performance for professional references.  

Other information

This is a volunteer position. There will be no financial compensation. Our organization is 100% volunteer - run. We welcome volunteers located anywhere in the world, as long as they can connect reliably to the internet.  

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About School Group

Location:

1700 Atlas RD, Cedar Park, TX 78613, US

Mission Statement

To promote quality education, skills development, and improve lives around the world through cutting-edge peer e-learning technology and data-driven research.

Description

School Group is a global non-profit research organization building a global e-learning network for classroom collaboration. We do this through artificial intelligence software that supports our mission of transforming lives by bringing together students and teachers around the world for peer-to-peer collaborative learning to improve the accessibility and quality of education.

We work with educators, schools, government agencies, corporations, non-profits, and passionate people just like you who share our vision for a brighter future.

School Group is a platform that connects schools from various parts of the world. Our goal is to provide an e-learning community that focuses on peer-to-peer learning. We promote collaboration and communication to bridge the educational gap in a rapidly changing educational landscape. For more information, please visit our website, www.schoolgroup.org.

Children & Youth
Education & Literacy

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • 10 hours/week

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