Community Manager

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Position: Community Manager

Hours: 4 hours per week

Location: Remote

Volunteering commitment: 6 months

Introduction to Renaissance Sri Lanka

Renaissance Sri Lanka is a non-governmental, apolitical, non-denominational, non-profit, humanitarian organization that wishes to support the Sri Lankan population and impulse ethical change in Sri Lanka, in order to improve the overall livelihood and happiness of the population, in harmony with the identity, culture and values of its Society.

Our long-term goal is to empower Sri Lanka to meet the greatest challenges of the future: Climate Change, Environment Degradation, Technological Revolutions, changing World Dynamics, and Society Transformations.

We build working ecosystems in Sri Lanka, that thrive naturally: a social ecosystem (with a particular attention to empower women), an economic ecosystem and an environmental ecosystem.

We digitally connect our donors so they can grow their businesses in Sri Lanka, launch their own ethical projects and initiatives.

Our organization's first actions are to relieve families hit by the economic crisis that has followed immediately the covid 19 pandemic, by distributing survival packs to women head of families.

More here: https://www.renasl.org

Job description:

You will report directly to the Marketing & Communication Manager and you will collaborate with content managers, graphic designers, services for the donors manager, and program managers.

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a 'people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act as the face and voice of our brand and manage community communications.

Responsibilities:

• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Services to the Donors Department & Program Management Department, to stay updated on new missions and services
• Build relationships with donors, potential donors, industry professionals and journalists
• Stay up-to-date with digital technology trends

Requirements:

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field

We thank you should you apply, and we will get back to you asap.