Front Desk Volunteer

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Under the supervision of the Office Coordinator, the Front Desk Volunteer will be responsible for supporting various administrative projects and day-to-day duties for the organization.

This is an on-site volunteer position.

Roles & Duties:

• Maintain screening procedures for admission to building
• Responsible for operating a multi-line phone, maintaining guest records, and directing clients and guests to the appropriate department
• Greet visitors and direct them to sign in/out appropriately
• Receive mail and package deliveries on behalf of YWCA staff and clients
• Monitoring the security cameras and front door for safety
• Basic office organization, including maintaining the Front Desk Binder
• Responsible for following all established policies and procedures
• Abide by the YWCA Northeast Indiana Code of Conduct, Non-Interference Policy
• Maintain client and staff confidentiality
• Other duties as assigned

Skills & Qualifications:

• Ability to learn and operate a multi-line phone
• Basic knowledge of computer programs (i.e. Google Chrome, Microsoft Suite)
• Ability to communicate effectively with different cultural groups
• Ability to react calmly and professionally in an emergency situation
• Ability to effectively work as a part of a multidisciplinary team
• Effective active listening skills
• Effective oral and written communication skills
• Effective reasoning abilities and critical thinking skills
• Ability to sit at a computer work station for extended periods of time
• Moderate lifting and carrying (up to 30 lb)
• Occasional high stress may be experienced in dealing with clients, staff, and volunteers

To apply: complete online volunteer application https://ywcanein.com/volunteer