Adoption Counselor

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Adoption Counselor

Adoption Counselor volunteers play a crucial role in solidifying the human/animal bond, while also helping us give animals another chance at finding their people. This volunteer will assist the Adoption Coordination staff with vetting applicants; speaking with applicants about their lifestyle, time allocation, and members of their family who will also care for the animal; answering general and specific pet-related questions; scheduling in-person "meet-and-greets"; Conducting Zoom/phone interviews with applicants and adopters; other duties as assigned. This person should be extremely knowledgeable about domestic animals; has experience via their own pets (preferably shelter pets); comfortable with engaging with the public; ability to provide excellent customer service; firmly believes in equity, diversity, and inclusion; and ready to help shelter pets find their forever families!

Location(s):

Main shelter: 1011 Garfield, Oak Park, IL. 60304

Remote work available after training period

Qualifications and Requirements:

• Available to Volunteers at Level III or above*
• Attended our New Volunteer Orientation
• Attended Event Orientation
• Must have exceptional knowledge of cats and dogs
• Knowledge of rabbits and other small mammals is a plus
• Excellent organizational skills
• Possess the ability to follow written and verbal direction
• Must be a self-starter
• Must be respectful toward animals and people
• Possess the ability to remain objective while speaking with potential adopters
• Must commit to a regular schedule of at least 8 hours/month

Roles and Responsibilities:

• Actively listen to adopters and determine their experience level and needs
• Self-educating on our available animals to provide a solid matchmaking experience
• Provide appropriate level of care information based on the experience level of the adopter
• Monitor the appointment spreadsheet and prepare for upcoming appointments assigned to them
• Monitor the new application spreadsheets and contact adopters in a timely manner

In addition to possessing the required skills and education requirements, candidates with English-Spanish bilingual linguistic capabilities would be preferred.

* Conditional on skills and experience