Who We Are:
A digital divide is an economic and social inequality with regard to access to, use of, or impact of information and communication technologies (ICT)[1]. Currently a spotlight has been placed over this particular issue with the increasing digital dependence due to the pandemic. These communities affected the most by digital division have become even more isolated from digital access, resources, and opportunity.

• Dallas ranks #6 in the nation and #1 in Texas of urban cities with families without fixed Internet access[2].
• According to Pew Research, 17% of all Black workers and 30% of all Latino workers have no digital skills [3].

A national grant was established to address digital division in 4 U.S. cities, Dallas being one of them.5 organizations have been chosen to orchestrate a program designed to bring digital inclusion. The selected organizations are United Way, State Fair of Texas, Dallas Innovation Alliance, Pep It Up and the CARDBoard Project.

Volunteer Opportunity: FAQ Hotline Representatives

One of the pertinent volunteer roles are FAQ Hotline Representatives. Hotline volunteers will provide potential registrants with program information and in some cases assist callers register for the program. This will assist individuals within digital deserts take the initial steps in becoming digitally connected and acquire the skills to leverage technology for a brighter future. Through a phone application, callers will be routed to your cell phone during an agreed time-frame without sharing your phone number or other personal information.

Responsibilities:

• Answer inbound calls within agreed time schedule
• Answer questions regarding the program and assist with registration when needed
• Follow the proper communication "scripts" when answering questions and registering potential participants

Requirements

• Exceptional communication skills
• Phone etiquette
• Customer service experience
• Empathetic
• Ability to adapt