Visitor Services Volunteer

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Organization:

General George Patton Museum

Position Title:

Visitor services

Duties:

- Greet and welcome visitors upon their arrival to the Museum, provide visitor orientation about the Museum to enhance their experience and advise them on what the Museum has to offer. Ensure visitors comply with museum requirements regarding food, beverages and other specific items that may not be carried into the Museum galleries.

- Enhance all areas of visitor contact by offering friendly, informed service, both in-person and on the phone.

- Provide efficient customer service on-site, addressing any visitor needs and disseminate prepared materials/information as required. Resolve minor visitor issues and refer larger issues to museum staff for resolution

- Manage visitor flow by directing visitors inside and outside and to the proper access and egress of the museum.

- Assist with conducting education experiences that can include hands-on activities with families and children and special programming for adult audiences.

Time Required:

Volunteer schedules are flexible with opportunities to work regular business hours as well as early, late, and weekend hours and special events.

Evaluation:

Volunteer will receive timely feedback and evaluation from the museum Volunteer Coordinator/Operations Manager to assess performance and and/or program needs.

Benefits:

Volunteer will gain valuable visitor service experience while working in a museum setting.

Training:

All volunteers will be required to attend the Volunteer Orientation provided by XXXXXXX upon appointment as a museum volunteer and will receive specified training based on duties/assignment as needed.

Confidential:

Not required

Qualifications:

- Excellent verbal and non-verbal communications skills and the ability to interact professionally with visitors.

- Customer service oriented, positive, and able to portray a helpful attitude when interacting with visitors.

- Ability to maintain flexibility; work with frequent interruptions and changing priorities.

- Ability to work in a team environment.

- Adept at handling visitors’ inquiries.

- Must be comfortable working with large crowds and able to interact with a high degree of professionalism at all levels with business partners and visitors.

Motor Vehicle Use:

Not required

Credential or License Required:

Not required

Position Availability

Status:

Open

Duration Type:

Ongoing position

Public:

Yes

Location

4554 Fayette Ave

Fort Knox, Kentucky 40121