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Client Intake Team Member- The Emergency Care Help Organization (ECHO)

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Seniors in Service of Tampa Bay, Inc.

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Position Title: Client Intake Team Member

Work Location: 7807 Capitano St, Riverview FL 33578

Purpose/Objective: The position of the Client Intake Team Member supports all of ECHO’s fundamental program through careful, thorough, caring, screening and needs- assessment at our first point of contact.

Key Responsibilities:
* Greet all clients as they enter the doors of ECHO.
* Conduct Screen Interviews, and asses all needs the clients have for guidance, and enter data into the database.
* Work hands-on in our client database and insure accurate and timely completion of input
* Adhere to all validation process requirements to insure proper services are provided to all.
* Answer phones, route calls, answer questions, and provide service suggestions to callers
* Share knowledge of other non-profits supporting the needs of our community

Qualifications:
* Background Check: required for this position and paid for by ECHO before you can begin working.
* Computer skills:- Proficiency in typing and data collection on a PC.
* Interpersonal skills - Must be comfortable asking sensitive questions.
* Critical thinking: - The ability to find solutions and connect clients with additional community resources.
* Compassion: The Client Center is the front door of ECHO. Sad stories are abundant. Volunteers must possess an extraordinary amount of patience, compassion, understanding, and demonstrate a true desire and willingness to help everyone that comes in our doors.

Work schedule: one day per week, Monday, Tuesday, Wednesday Thursday, or Friday from 9:00am-1:00pm

Training: On job training begins as soon as you start working. You must also complete formal training on the client database which is held monthly at the Brandon office.

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About Seniors in Service of Tampa Bay, Inc.

Location:

1306 West Sligh Ave., Tampa, FL 33604, US

Mission Statement

Seniors in Service of Tampa Bay provides solutions to community challenges by engaging volunteers aged 55+

Description

Programs Offered Through Seniors in Service:

Foster Grandparent Program (FGP)

  • The Foster Grandparent Program recruits senior volunteers (55+) to go into schools and after-school programs to mentor at-risk and special needs children and provide them with one-on-one, individualized attention

Senior Companion Program (SCP)

  • The Senior Companion Program recruits senior volunteers (55+) to go into the homes of homebound, elderly clients and provide them with companionship and assistance.

Retired Senior Volunteer Program (RSVP)

  • The RSVP Program recruits senior volunteers(55+) to participate more fully in the life of the community through volunteer service. The program matches the considerable wealth of knowledge, skills, and experience of this vital and rapidly growing age group with the addressing of critical needs and unresolved issues in our community.

Operation Veteran Connect

  • Provides companionship to veterans, enabling them to live independently. Supports the VA in supporting providing Whole Health support to veterans.

Seniors in Service values diversity. Individuals of all races, ethnicities, ages, gender and/or those with disabilities are encouraged to engage with our organization.

Employment
Seniors
Women

WHEN

We'll work with your schedule.

WHERE

507 N Parsons Ave,Brandon, FL 33510

(27.94562,-82.28548)
 

SKILLS

  • Office Reception
  • Executive Admin
  • Administrative Support
  • Customer Service
  • Data Entry
  • People Skills

GOOD FOR

  • People 55+

REQUIREMENTS

  • Must be at least 55
  • Orientation or Training
  • One day per week, Monday, Tuesday, Wednesday Thursday, or Friday from 9:00am-1:00pm
  • On job training begins as soon as you start working. You must also complete formal training on the client database which is held monthly at the Brandon office.

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