Greater Maryland Alzheimer's Association Program Tech Support Volunteer

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Program Tech Support volunteers assist Alzheimer's Association staff and volunteers to provide support groups and education programs through virtual platforms and expand the reach of Alzheimer's Association programs in the community. Program Tech Support volunteers:

• Serve as host/moderator of web-based education programs or support groups offered through Zoom, BlueJeans, Google Meets. The programs are taught or facilitated by Alzheimer's Association staff or volunteers with specialized training in these topics.
• Mentor and coach Alzheimer's Association volunteer Community Educators and Support Group Facilitators in use of technology to maximize the constituent / user experience.
• Troubleshoot constituent access issues for caregivers to participate in groups.
• Monitor chat, mute microphones and cue up Q&A for volunteers to answer. Launch polling if part of the user experience in the platform.

The Association is seeking tech-savvy volunteer candidates with:

• Excellent technology skills and comfort using Zoom or other webinar technology independently.
• Demonstrated success moderating Q&A or monitoring chat during webinars.
• Ability to collaborate with staff and provide customer service type mentoring to volunteers and constituents.
• Passionate about the Alzheimer’s Association mission with personal or professional experience with dementia preferred.
• Must be age 18 to apply. Background checks are required.