Blood Drive Donor Ambassador

Save to Favorites

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
• Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
• Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.
• Direct donor to next step of donation or options for future donations if deferred.
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
• Responsible to inform donors of current and upcoming donation promotions
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

Safety First! Our need for volunteers is constant and our guidelines reflect the latest CDC safety recommendations and follow the national and local government laws. COVID-19 vaccination will be required for in-person volunteer roles beginning January 3, 2022.

Volunteers applying for in-person position assignments require vaccination verification. Instructions to provide information and supporting documentation of vaccination will be provided once you submit your application.

The number one priority of the American Red Cross is the health and safety of our employees, volunteers, blood donors and recipients, and the people we serve. In addition to following federal and local orders, the Red Cross continues to implement many safety precautions including vaccine requirements, masks, enhanced cleaning procedures and encouraging social distancing.