Emotional Support- Certified Listeners Volunteer

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Why Join the Certified Listeners Society?

We are a not-for-profit organization based in Ontario, Canada, built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, seven days a week, 365 days a year. We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time Emotional Support interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives. Visit our website to find out more about us: https://certifiedlisteners.org/

Job Overview

The Emotional Chat Volunteer, also known as a Certified Listener, will provide emotional support on the online chat platform and support chatters in distress and emotional. As a Certified Listener, you are not a therapist or telling others what to do, and our volunteers do not provide crisis intervention or addiction counselling. Proper training will be provided before taking support chats, and this is an opportunity to gain more life skills.

Perks of volunteering for CLS

• Flexible scheduling

• Work from home

• Gain community service hours

• Opportunities to join other volunteering positions in the organization

• Hours could be used to fill academic requirements

• Reference Letter outlining your commitment to Certified Listeners

Responsibilities and Duties

• Providing immediate and confidential support followed by the agency procedures and policies

• Providing early-stage and real-time interventions to callers

• Completing weekly shifts and reporting to the Certified Listener's coordinator

• Collaborating with other volunteers and staff in a respectful and professional manner

• Building relationships and having conversations through empathy and emotion on the online platform

• Ongoing training, development and support from the team

What will you NOT be doing

• Certified Listener Volunteers are not therapists or hold themselves out to be

• Try to provide callers with mental health support or services

• Telling people what to do or how they should live their lives

• Providing crisis intervention or addiction counselling.

Qualifications and Skills

• Excellent communication skills and computer literate

• Proficiency in the English language, specifically written

• Capacity to remain calm and collected in challenging situations

• Non-judgemental and acceptance of the various values and beliefs of others

• Ability to work independently and in a team environment

• Access to reliable internet connectivity and private workspace from home

• Adherence to Certified Listeners Society policies, procedures and online chat guidelines

Requirements

• 18+ Years Old

• Have residency in Canada or the USA (e.g., Canadian citizenship, PR, work permit, work visa, etc.)

• Two references (professional, academic or volunteer-related)

• Police reference check, including vulnerable sector screening

• Successful completion of all comprehensive Core Competencies training programs, quizzes, and screening process

• Reliable in fulfilling weekly shift commitments

• Able to comply with Certified Listeners Society policies and procedures and our Code of Ethics

• Maintain a confidential workplace as well as confidentiality about your work.

• Sign and comply with our Volunteer Non-Disclosure Agreement.

• Participate in ongoing training and work-related development opportunities.

• How To Apply

  • Start applying today by creating an account at https://certifiedlisteners.org/application/
  • If you have any questions regarding the application, please reach out to volunteer@certifiedlisteners.org