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Volunteer Certified Listeners Supervisor

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Certified Listeners Society

  • 5 people are interested

Reporting to the Certified Listener Program Manager, you will be tasked to supervise our Certified Listener Volunteers and with providing them with emotional support as needed.
Given that we are an emotional support service, calls may vary in nature. This is a great opportunity to learn valuable skills and volunteer from home, especially during the pandemic.

  • Providing immediate and confidential support to our certified listener volunteers (chat, etc.) using agency procedures and policies.
  • Help our Certified Listener Volunteers by providing them with resources and referrals when appropriate
  • Understanding what to do if you are concerned about a person’s safety (Client or Certified Listener Volunteer)
  • Work with callers/chatters, volunteers, and staff in a respectful and professional manner.
  • Ability to type 40 WPM
  • Perform risk assessments during calls to determine if the calls are beyond our scope.
  • Work with callers/chatters, volunteers, and staff in a respectful and professional manner.

What will you NOT be doing:

  • Certified Listeners Volunteer are not therapists or hold themselves out to be. Volunteers are to only provide emotional support and should not try to provide callers with mental health support or services.
  • Telling people what to do or how they should live their lives
  • Providing crisis intervention or addiction counselling.


  • Flexible scheduling
  • Work from home
  • Gain community service hours
  • May be able to use hours to fill academic requirements,
  • Reference Letter outlining your commitment at Certified Listeners


  • Ability to work with individuals of diverse cultural and social backgrounds
  • Demonstrated ability to function well under pressure
  • Demonstrated conflict management and resolution skills
  • Comfortable interacting using electronic mediums
  • Supervisory experience preferred
  • Sound working knowledge of community services
  • Risk assessment skills
  • Knowledge of domestic violence and resources
  • Proven knowledge/experience in mental health
  • Demonstrated knowledge on risk assessments, suicide prevention
  • Training in Assist or other Suicide Intervention models preferred
  • Training in Non-violent crisis Intervention preferred

At a minimum, a Degree or diploma in social services, social work, psychology, nursing.

**Volunteer must reside in Canada**

Certified Listeners Society is committed to volunteering equity and encourages applications from all qualified candidates. Certified Listeners Society will make available reasonable accommodations for people with disabilities upon request.

1 More opportunity with Certified Listeners Society

About Certified Listeners Society


1235 Fairview St. Unit 314, Burlington, On L7S 2K9, CA

Mission Statement

OUR MISSION: At Certified Listeners, our mission is to enhance people's lives by offering them emotional support. Through meaningful conversations and active listening, we can make a positive impact in the lives of many around the world. When it comes to emotional support, we believe in being proactive. This means that we don't wait for individuals to call us for help. Instead, we go out of our way to find people in need. We are looking for dedicated, committed and skilled volunteers to join our team. If you consider yourself empathetic, a strong communicator, and reliable, we'd love to hear from you! To learn more about us, please visit our website https://certifiedlisteners.org/


About Us

Certified Listeners Society is a federal not-for-profit organization built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year.

We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives.


To bridge the gap between early intervention and mental health support.

By providing early intervention, we assist in the development of self-awareness in order to educate the masses to seek professional therapeutic services as a lifestyle choice to develop a healthy emotional well being early on.

Crisis Support
Health & Medicine


We'll work with your schedule.


This is a Virtual Opportunity, with no fixed address.


  • Mental Health
  • Counseling / Mental Health
  • English
  • Problem Solving
  • Verbal / Written Communication
  • Social Work




  • Background Check
  • Must be at least 18
  • Orientation or Training
  • To work a minimum one 4-hour shift per week for a period of at least 3 months. There is flexibility in scheduling, and you will be able to choose weekly shifts that best suite you.
  • 2 references are required.

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