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Volunteer Certified Listener

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Certified Listeners Society

  • 6 people are interested

Reporting to the Certified Listener Program’s Supervisor, you will provide emotional support to people of all ages from around the world through our online chat. Volunteers are to listen, support and guide callers in the right direction. Given that we are an emotional support service, the contents of calls may vary in nature. This is a great opportunity to learn valuable skills and volunteer from home, especially during the pandemic.

  • Provide emotional support via our chat service network.
  • Ability to type 40 WPM
  • Assess calls to determine if a caller requires professional mental health information and referrals.
  • Know your limits and ask for assistance when the caller presents themselves as a risk, or if you are unsure how to proceed with a call.
  • Assist callers with developing and discovering healthy lifestyle habits.
  • Work with callers/chatters, volunteers, and staff in a respectful and professional manner.

What will you NOT be doing:

  • Certified Listeners Volunteer are not therapists or hold themselves out to be. Volunteers are to only provide emotional support and should not try to provide callers with mental health support or services.
  • Telling people what to do or how they should live their lives
  • Providing crisis intervention or addiction counselling.


  • Flexible scheduling
  • Work from home
  • Gain community service hours
  • May be able to use hours to fill academic requirements,
  • Reference Letter outlining your commitment at Certified Listeners

At a minimum, a Degree or diploma in social services, social work, psychology, nursing. We are also accepting applicants who are students of social services, social work, psychology, nursing, pre-med, medicine, and other similar fields.

**Volunteer must reside in Canada**

Certified Listeners Society is committed to volunteering equity and encourages applications from all qualified candidates. Certified Listeners Society will make available reasonable accommodations for people with disabilities upon request.

4 Shifts

  • 08:00 AM to 12:00 PM
    Shifts are chosen by volunteers themselves
  • 12:00 PM to 04:00 PM
    Shifts are chosen by volunteers themselves
  • 04:00 PM to 08:00 PM
    Shifts are chosen by volunteers themselves
  • 08:00 PM to 12:00 AM
    Shifts are chosen by volunteers themselves
More Shifts

1 More opportunity with Certified Listeners Society

About Certified Listeners Society


1235 Fairview St. Unit 314, Burlington, On L7S 2K9, CA

Mission Statement

OUR MISSION: At Certified Listeners, our mission is to enhance people's lives by offering them emotional support. Through meaningful conversations and active listening, we can make a positive impact in the lives of many around the world. When it comes to emotional support, we believe in being proactive. This means that we don't wait for individuals to call us for help. Instead, we go out of our way to find people in need. We are looking for dedicated, committed and skilled volunteers to join our team. If you consider yourself empathetic, a strong communicator, and reliable, we'd love to hear from you! To learn more about us, please visit our website https://certifiedlisteners.org/


About Us

Certified Listeners Society is a federal not-for-profit organization built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year.

We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives.


To bridge the gap between early intervention and mental health support.

By providing early intervention, we assist in the development of self-awareness in order to educate the masses to seek professional therapeutic services as a lifestyle choice to develop a healthy emotional well being early on.

Crisis Support
Health & Medicine


We'll work with your schedule.
This opportunity has 4 shifts


This is a Virtual Opportunity, with no fixed address.


  • Mental Health
  • Counseling / Mental Health
  • English
  • People Skills
  • Problem Solving
  • Verbal / Written Communication




  • Background Check
  • Must be at least 18
  • Orientation or Training
  • To work a minimum one 4-hour shift per week for a period of at least 3 months. There is flexibility in scheduling, and you will be able to choose weekly shifts that best suite you.
  • Two references will be required. Successful candidates will have to complete our Certified Listeners training and job shadowing. Training can be done at your own pace.

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