Immediate Need: Blood Donor Ambassador Hart Co

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Key Responsibilities:

• Model excellent customer service behaviors . Greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process
• Take donor temperature using a thermal scan thermometer
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution and watched for possible adverse physical reactions
• Set up and maintain cleanliness in Reception and Hospitality Areas
• Work with collections team supervisor or charge staff to help convert right type donors to donations with maximum impact
• Responsible to inform donors of current and upcoming donation promotions
• May make reminder calls, re-schedule donor appointments, and perform follow up activities as directed

• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from diverse communities and backgrounds
• Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
• Ability to explain/teach technology to donors and fellow volunteers
• Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture