Work with the Animal Care Team and Foster families to provide the best possible care to the animals and support for our Fosters. Foster Case Managers support Foster families throughout the entire Foster process, from bringing the animal home through the adoption. The Foster Case Manager (FCM) will be the primary point of contact for Foster families.
The Foster Case Manager will serve as the primary POC for a set number of Fosters (usually 1-5) to help manage and monitor their foster animals medically, socially, and behaviorally
Fosters should know their Case Manager, and each Manager is empowered to handle most issues, moving problems that can’t be resolved or need a higher authorization level up to the Team Leads
Authorize fosters to take animals to vet for standard medical care, including some diagnostic procedures and common surgeries (Spay/Neuter, Dental) as detailed in our Levels of
Authorization approval process
Work with Fosters to make sure any required medicines are refilled in a timely manner
Regularly and consistently check in with Fosters on medical, social and behavioral needs
Work with the Fosters to make sure animals are not having behavioral issues that might require extra training or intervention
Must respond to foster parent’s questions and concerns via email, phone or text in a timely manner
Work with Fosters on personality write-ups and updated pictures for website and Social Media
Work with the Fosters to make sure the animal is progressing socially and is ready for adoption. If not, then work with the team on ideas and strategies to help with socializing
Build a strong and supportive relationship with Fosters to ensure open communication and encourage them to continue fostering on regular basis
Work with Fosters to track vacation schedules to ensure adequate coverage for all animals
Assist the Foster Liaison and Medical Coordinator (Team Leads) with managing animal care within the Foster Program
Monitor vet appointments for foster animals to make sure they are completed within the appropriate timeframes, and provide updates to the Medical Coordinator/Team Leads
Provide regular updates to Team Leads on status of the animals
Any significant information should be communicated to the Team Leads in a timely manner, including medical and behavioral issues/improvements, and any questions or concerns you are not able to address
Any bites, accidents, lost animals, medical emergencies or other major issues must be immediately reported to the Team Leads
Help maintain accurate medical records by tracking and recording vaccinations, surgeries, medical procedures, other health problems and issues
Make sure all vaccinations, surgeries, procedures, etc. are entered and tracked correctly
Coordinate and authorize any post-adoption medical procedures/issues with Adopters
Be careful offering medical advice. General advice is appropriate but specific medical advice or diagnoses should be done by licensed veterinarians.
Must respond in a timely manner when asked for updates or information from Team Leads
Must be prepared to deal with emergencies
Work closely with other members of Foster team to assist Foster parents in all aspects of getting their foster animal ready for adoption
By communicating regularly with Fosters and Animal Care Team, any problems are identified and handled before they are adopted, whether it is medical or behavioral. The goal is a happy and successful adoption
May be involved in Meet & Greets with potential adopters
Help recruit and mentor new Fosters.
Cat and Kitten Case Managers: Work with Foster Coordinator and Liaison on placement of cats and kittens into Petco display cages
Help process Adoption Applications if comfortable doing so
Must attend Volunteer Orientation
Good people skills
Good interpersonal, written and verbal communication skills
Good organizational skills
Ability to work effectively, both independently and in a team environment
Comfortable in a virtual organizational environment
Good computer skills and proficiency in MS Office and Google Drive
Detail orientated and resourceful
Ability to convey information clearly
Ability to multitask and meet deadlines
Ability to organize, prioritize and manage multiple tasks
The Humane Society of Loudoun County is a foster-based volunteer organization that partners with the community to save more animals and achieve a No Kill Community
The Humane Society of Loudoun County (HSLC) is a non profit 501(3)c animal welfare organization founded in 1966. Our mission is to partner with our community to work towards a time when all animals have loving homes. We do not have a physical shelter or location.
Based in Loudoun County Virginia, our programs and services include Rescue (Intake), Foster, Adoption, Trap-Neuter-Return (TNR) / Community Cats, Barn-Working Cats, Pet Pantry, Low Cost Spay / Neuter, Financial Assistance, Media & Public Relations, Youth Education & Programs, Humane Education, Paw Prints Newsletter, General Helpline & Email, Fundraising, Volunteer Management, Social Events, Fundraising Events, and Community Outreach.
In 2019, we supported 134 adoptions, helped 169 community cats, moved 22 working cats, supported 773 spay/neuter surgeries, and delivered 21,475 pounds of Pet Pantry food to Loudoun Hunger Relief. We are looking to surpass these numbers in 2020 through the help of our incredible volunteers.
We'll work with your schedule.
This is a Virtual Opportunity, with no fixed address.