Help Animals Find Their Furever Home - Foster Case Manager

Save to Favorites

Work with the Animal Care Team and Foster families to provide the best possible care to the animals and support for our Fosters. Foster Case Managers support Foster families throughout the entire Foster process, from bringing the animal home through the adoption. The Foster Case Manager (FCM) will be the primary point of contact for Foster families.

Position Responsibilities:

• The Foster Case Manager will serve as the primary POC for a set number of Fosters (usually 1-5) to help manage and monitor their foster animals medically, socially, and behaviorally
  • Fosters should know their Case Manager, and each Manager is empowered to handle most issues, moving problems that can’t be resolved or need a higher authorization level up to the Team Leads
  • Authorize fosters to take animals to vet for standard medical care, including some diagnostic procedures and common surgeries (Spay/Neuter, Dental) as detailed in our Levels of
  • Authorization approval process
  • Work with Fosters to make sure any required medicines are refilled in a timely manner
  • Regularly and consistently check in with Fosters on medical, social and behavioral needs
  • Work with the Fosters to make sure animals are not having behavioral issues that might require extra training or intervention
  • Must respond to foster parent’s questions and concerns via email, phone or text in a timely manner
  • Work with Fosters on personality write-ups and updated pictures for website and Social Media
  • Work with the Fosters to make sure the animal is progressing socially and is ready for adoption. If not, then work with the team on ideas and strategies to help with socializing
  • Build a strong and supportive relationship with Fosters to ensure open communication and encourage them to continue fostering on regular basis
  • Work with Fosters to track vacation schedules to ensure adequate coverage for all animals

• Assist the Foster Liaison and Medical Coordinator (Team Leads) with managing animal care within the Foster Program
  • Monitor vet appointments for foster animals to make sure they are completed within the appropriate timeframes, and provide updates to the Medical Coordinator/Team Leads
  • Provide regular updates to Team Leads on status of the animals
  • Any significant information should be communicated to the Team Leads in a timely manner, including medical and behavioral issues/improvements, and any questions or concerns you are not able to address
  • Any bites, accidents, lost animals, medical emergencies or other major issues must be immediately reported to the Team Leads
  • Help maintain accurate medical records by tracking and recording vaccinations, surgeries, medical procedures, other health problems and issues

• Make sure all vaccinations, surgeries, procedures, etc. are entered and tracked correctly
• Coordinate and authorize any post-adoption medical procedures/issues with Adopters
• Be careful offering medical advice. General advice is appropriate but specific medical advice or diagnoses should be done by licensed veterinarians.
• Must respond in a timely manner when asked for updates or information from Team Leads
• Must be prepared to deal with emergencies
• Work closely with other members of Foster team to assist Foster parents in all aspects of getting their foster animal ready for adoption
• By communicating regularly with Fosters and Animal Care Team, any problems are identified and handled before they are adopted, whether it is medical or behavioral. The goal is a happy and successful adoption
• May be involved in Meet & Greets with potential adopters
• Help recruit and mentor new Fosters.
• Cat and Kitten Case Managers: Work with Foster Coordinator and Liaison on placement of cats and kittens into Petco display cages
• Help process Adoption Applications if comfortable doing so

• Must attend Volunteer Orientation
• Good people skills
• Good interpersonal, written and verbal communication skills
• Good organizational skills
• Ability to work effectively, both independently and in a team environment
• Comfortable in a virtual organizational environment
• Good computer skills and proficiency in MS Office and Google Drive
• Detail orientated and resourceful
• Ability to convey information clearly
• Ability to multitask and meet deadlines
• Ability to organize, prioritize and manage multiple tasks