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Support Manager

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School Group

  • 2 people are interested

Role Overview

As the Support M anager , you will create and oversee technical solutions for a variety of different projects within the School Group organization . You will direct staff, determine necessary technology advances and educate the organization members on the use of software and hardware used in the organization's day-to-day operations. S upport manager are responsible for maintaining a dynamic knowledge base of technical solutions to ensure that the organization's IT infrastructure is as efficient and productive as possible.

Essential Functions

  • Supervise the maintenance and security of technical services and information within an organization, as well as ensuring adequate training and abilities of IT members
  • Assigning tasks, executing projects or handling various IT operations
  • Coordinating IT projects
  • Implementing new software and technologies
  • Training subordinate and management staff
  • Providing guidance for problems and questions
  • Participating in business meetings
  • Drive and manage resources to achieve performance measures while delivering the highest level of customer satisfaction
  • Execute red-to-green improvement plans change targeted metrics ultimately moving the impact goals.

Every effort has been made to identify the essential functions of this position. However, this position description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.

Key Relationships

  • Product Development department
  • SG Leadership team
  • Human Resources
  • Internal Departments



  • A Bachelor’s degree in related field
  • Deep understanding of the global product development and strategies involved and trends. 
  • Ability to manage multiple priorities in a high-volume, fast-paced environment. 
  • Strong writing, interpersonal, relationship-building and collaboration skills.  
  • Ability to successfully interface with senior-level internal stakeholders
  • Ability to think strategically and translate strategy into product plans and programs.
  • Flexibility to partner with and negotiate with colleagues and customers at all levels inside and outside the organization.
  • Experience working cross-functionally in new product development process developing business cases, marketing requirements and coordinating product launch activities.


  • Master’s degree in related field
  • Experience working remotely as part of a team.  
  • Experience working in a start-up company, non-profit or entrepreneurial environment. 
  • Self-directed and disciplined with the ability to work independently in an ever-changing environment.

Why volunteer with us?

We are a community of people from different parts of the world who share a common belief in improving education which will eventually reduce poverty and improve the quality of life and living conditions globally. Volunteering with us will enable you to build your resume and gain invaluable experience in a supportive environment.  

  • In the USA, School Group is a Certifying Organization, offering the President’s Volunteer Service Award (PVSA) to eligible volunteers.  

  • School Group will provide a letter of recommendation to all volunteers who are able to showcase outstanding performance for professional references.  

Other information

This is a volunteer position. There will be no financial compensation. Our organization is 100% volunteer - run. We welcome volunteers located anywhere in the world, as long as they can connect reliably to the internet.  

How to apply

Please email your resume to  apply@schoolgroup.org . We would love to hear from you!  

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About School Group


1700 Atlas RD, Cedar Park, TX 78613, US

Mission Statement

To establish a leading global educational research and development organization with a goal to improve learning, performance, evaluation, and measurement in the educational sector.


School Group is a platform that aims to connect schools from various parts of the world. Our goal is to provide an e-learning community that focuses on a cross cultural peer learning experience. In doing so, we hope to promote collaboration, communication and to bridge the educational gap in a rapidly changing 21st century generation. For more information, please visit our website www.schoolgroup.org.

Children & Youth
Education & Literacy


We'll work with your schedule.


This is a Virtual Opportunity, with no fixed address.


  • Software Engineering
  • IT Strategy
  • IT Management
  • SQL / MySQL




  • Background Check
  • 10 hours/ week

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