POSITION SUMMARY- Purpose of position and relevance to BRHS mission

The Blue Ridge Humane Society Front Desk Assistant will ensure that anyone who calls the Blue Ridge Humane Society receives quality customer service. This role is important to ensuring that anyone seeking information about Blue Ridge Humane Society receives accurate information and helps to efficiently connect callers with resources to help continue improving the lives of animals in our region.

DUTIES & RESPONSIBILITIES

Including but not limited to:

• Arrive on time for your scheduled shift at the Adoption Center.
• Inform the Volunteer Coordinator at least 24 hours in advance if you are unable to make your shift.
• Answer the front desk phone line at the Adoption Center and respond to voicemails.
• Use a provided script to respond to general inquires about Blue Ridge Humane Society.
• Pass along inquires that go beyond the script to the appropriate staff members.
• Provide accurate responses to callers or pass along the information to the correct staff member.
• Represents BRHS in a professional, positive, and friendly manner at all times.
• Communicate effectively with Volunteer Coordinator, staff, and volunteers and help maintain a positive work environment.
• Maintain a judgement free attitude. Many different people access our services for a variety of reasons; a key tenant of Blue Ridge Humane Society is to reserve judgment of anyone coming to us for assistance.
• Maintain confidentiality of caller’s information.
• Log conversations topics to help track what questions we typically receive.
• Comply with all up-to-date policies and procedures.
• Sign in and out using the kiosk on site or accurately report hours following your shift.

Qualifications:
To perform this volunteer position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Willingness to learn
• Adaptability and being able to think quickly
• Customer service experience is a plus
• Ability to use Microsoft excel and word
• Ability to use a phone and have understanding of dialing and forwarding phone numbers
• Basic computer skills
• Interpersonal skills
• Must have completed general orientation or Virtual Volunteer Information Session.
• Ability to function as part of a team and work with fellow volunteers, BRHS staff, and partner staff.

If you are interested in volunteering in this position, please email our Volunteer Coordinator at volunteer@blueridgehumane.org