Housing Services Office Manager

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GENERAL DESCRIPTION

This position has direct responsibility for the development, management and administration of VHCDC’s Housing Counseling and Education (HCE) services, including the Virginia Individual Development Account (VIDA) program and Home Ownership Assistance Program (HOAP). The Housing Services Office (HSO) Manager is responsible to deliver comprehensive one-on-one counseling services for pre & post purchase homebuyers, group education, and financial literacy education that is consistent with the organization’s vision, policies and procedures, and complies with regulatory and funding requirements.

Primary Duties & Responsibilities:

• Effectively research, develop and implement an enhanced Housing Counseling, Education and Financial Literacy program that incorporates nationally adopted operating and performance guidelines and federal requirements set by the Department of Housing and Urban Development (HUD).
• Coordinate and facilitate all home buyer education classes and workshops
• Actively manage a caseload of clients interested in becoming home owners; including but not limited to client intake, scheduling and follow up.
• Ensure that Fannie Mae’s Home Counselor Online (HCO) or comparable client management system is utilized effectively to track, maintain and report program/client data in compliance with HUD and other funder’s contracts.
• Prepare reports as requested to facilitate grant applications and to address inquiries from internal and external sources.
• Implement and execute an outreach strategy to create program awareness and establish VHCDC as the resource for all families who wish to become homeowners.
• Represent VHCDC at community housing conferences and meetings, enhance VHCDC’s presence, and maintain existing community and business relationships.
• Ensure that VHCDC meets the highest standards for delivering comprehensive Homebuyer Education and Individual Counseling.
• Keep current on all federal, state and local laws, regulations and guidelines regarding the operations of counseling programs and maintain appropriate certifications.

Education & Experience:

• B.S. or B.A. in appropriate related discipline preferred (Social Science, Business, Education)
• Mortgage Lending, Banking, or related background with a minimum of 2 years administration and supervision experience
• HUD Housing Counselor Certification (Preferred)