211/LIFE LINE is a Mission Program of Goodwill of the Finger Lakes that provides crisis/suicide hotline and information & referral program offering crisis intervention, needs assessment, and referrals to health and human services organizations that can assist with those identified needs.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Help save a life. The Core Crisis Chat Volunteer will use our web-based platform to provide support to individuals in crisis. Volunteers will answer and document chats and texts from our National Suicide Prevention Lifeline(NSPL) Core Chat Services. Volunteers will assist chatters at risk for suicide following established policy, protocol, and procedure. Volunteers must comply with the organization’s confidently policy as well as all other polices.
Volunteer must be able to model agency values at all times.
Volunteer must commit to being scheduled for one(1) three(3) hour volunteer shift a week, you may volunteer more
Volunteer must have basic knowledge of Microsoft Office Products and Internet Navigation.
Volunteer must have experience and/or interest in the human service field and/or lived experience with suicide (attempt and survivor).
Volunteer must maintain a positive and professional attitude at all times.
Volunteer must possess excellent interpersonal skills.
Individual must be a self-directed and able to take the initiative in follow-up and resolution of daily issues.
Individual must be innovative, forward thinker - able to think outside the box.
Volunteer must have a desire for continuous learning and be open to feedback.
Volunteer must pass a background check
Volunteer must report their hours on a weekly basis to the volunteer coordinator.
To Volunteer remotely, volunteer must have computer and high speed internet
Our mission is to prepare and empower people with barriers to independence to be self-sufficient and contribute to their families and communities.
We are a caring, person-centered not-for-profit organization that does a lot of good in the communities we serve. Our social enterprise model takes an innovative approach to create job opportunities for people with barriers to employment while generating revenue to support our mission programs and services.
Headquartered in Rochester, NY Goodwill of the Finger Lakes along with The Association for the Blind and Visually Impaired (ABVI) and 2-1-1/LIFE LINE have a very long and successful history. We are a dynamic team comprised of over 700 individuals that use our passion and expertise to find innovative solutions to address pressing social needs. Each year we positively impact the lives of over 150,000 people.
Our doors are always open to welcome anyone who needs our services or those who are curious to learn more about our purpose and impact.
We love our volunteers and want your experience to be a fulfilling and rewarding one!
Advocacy & Human Rights
Children & Youth
We'll work with your schedule.
422 S Clinton AveRochester, NY14620
April 1, 2021
Must be at least 18
Orientation or Training
Volunteers must attend a virtual Volunteer orientation that is 1 hours long. We are asking for volunteers to commit to 1 shift a week. The shifts are aprx 3 hours long between the times of 9-5:30 Monday-Sunday.
For the moment, this is a remote volunteer opportunity that requires a home computer and access to a strong internet connection. We do provide all of the training.