Case Management Assistant

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Quick Overview: Working with Bridge to Home staff, Housing Corps members help homeless clients move from homelessness to permanent housing through meaningful resource support and impactful connections with community members.

Impact: When clients can get assistance filling out their basic paperwork for necessary housing requirements and build meaningful relationships with volunteers in the process, it removes barriers giving Case Managers time to see more clients. In addition, volunteers become a trusted resource for clients, rebuilding connections between clients and community members. This also helps close the socioeconomic gap between homeless clients and the stigma attached to that circumstance.

Volunteer Roles & Responsibilities: As a Housing Corps member, volunteers will help the Case Managers with the following tasks:

Assist clients in completing paperwork for securing identification and supporting documents

Learn about the housing and intake process and assist Case Managers in reiteration and support.

Assist in communicating an understanding of Bridge to Home's policies and housing protocol with clients.

Check in with clients for in-office appointments and following up on progress.

Ensure clients have access or knowledge of essential community resources.

Assists in organizing and completing client files.

Engage with Bridge to Home clients to work on building meaningful connections that will establish trust.

Navigate the countywide Homeless Management Information System database.

Requirements:

Must be 18 years of age or older

Have two (2) character reference letters dated within the past 12 months

Be able to commit to a minimum of four (4) hours per week

Demonstrate social sensitivity when dealing with organization clients

Must pass a background check

Demonstrate the ability to read and write at an appropriate professional level

Be able to communicate in a positive and confident manner to staff, clients, and other team members

Ability understand written and oral instructions to make quick and reasonable decisions and conclusions

Additional qualifications:

Proficient in computer software such as Microsoft Office (Word, Excel, PowerPoint, etc.)

Adult CPR and First Aid certified

COVID-19 Precautions: For safety purposes, upon entry into any facility for Bridge to Home, each person will be required to:

wear a mask

wash their hands

submit to a temperature check

We can provide additional PPE such as gloves upon request.

While on any premises or property of the organization, each person will be required to:

wash their hands frequently

remain six feet apart from other individuals

wear a mask at all times

change PPE as often as needed in order to be safe

All clients and staff are tested regularly. If you should have any further questions, please feel free to contact us at volunteers@btohome.org at your earliest convenience.

If you're interested in helping our homeless clients transition to permanent housing, click EXPRESS INTEREST below and we will follow-up with additional details.



All volunteers participating in this volunteer opportunity should adhere to the health and safety guidelines outlined here: https://www.laworks.com/health-and-safety

By clicking "Express Interest," I acknowledge that I am aware and understand that I am being referred to Activities that are coordinated and managed by a third party Agency or Organization and that L.A. Works has no jurisdiction, control, or oversight over these Activities. The Activities may be inherently dangerous and may expose me to a variety of foreseen and unforeseen hazards and risks including exposure to Coronavirus Disease 2019 ("COVID-19"). The Activities may involve a degree of contact with clients who need assistance and other volunteers who may be carriers of COVID-19 and that personal protective equipment may not be available for my use and/or effective against preventing transmission of COVID-19 whether as a result of my own actions or otherwise.

By clicking "Express Interest," I acknowledge that I am voluntarily participating in the Activities and have considered those risks. I hereby expressly and specifically assume such risks, including any and all risk of injury, illness, harm, or loss that I may incur as a result of my participation in the Activities. I hereby fully and forever release and discharge L.A. Works from, and expressly waive, any and all liability, claims, and demands of whatever kind or nature, either in law or in equity, that may arise from my participation in the Activities.



*Important information

*Volunteer time shifts are broken down into the following time frames:

Monday Morning

Monday Afternoon

Monday Evening

Tuesday Morning

Tuesday Afternoon

Tuesday Evening

Wednesday Morning

Wednesday Afternoon

Wednesday Evening

Thursday Morning

Thursday Afternoon

Thursday Evening

Friday Morning

Friday Afternoon

Friday Evening