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Virtual: Service to the Armed Forces- Family Follow-up

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American Red Cross - Wisconsin Region

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The Red Cross - Service to the Armed Forces provides financial assistance and resource referrals to military members & their families. Family Follow-Up volunteers ensure military families' needs are met when faced with an emergency.

Responsibilities

* Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
* Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
* Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
* Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
* Maintain professionalism and conduct as stated in Red Cross policy

Qualifications

* Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
* Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
* Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
* Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
* Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
* Ability to work with or without supervision
* Effective verbal and written communication skills
* Good customer service skills; Ability to work well with others
* Willingness to gain knowledge of community resources
* Able to work with culturally diverse populations

Time Commitment
5 hours per week. Flexible, with a scheduled commitment

To Apply:

Visit www.redcross.org/volunteer & submit your volunteer application

Questions?
Contact Sarah at sarah.luth@redcross.org

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About American Red Cross - Wisconsin Region

Location:

4860 Sheboygan Avenue, Madison, WI 53705, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether its one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Community
Crisis Support
Veterans & Military Families

WHEN

We'll work with your schedule.

WHERE

505 3rd StreetHudson, WI 54016

(44.9869,-92.7551)
 

SKILLS

  • Customer Service
  • Case Work / Management
  • Basic Computer Skills

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Flexible/volunteer from home
  • Must submit a volunteer application at www.redcross.org/volunteer

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