Department: Program Support Reports to: Volunteer Coordinator and Events and Communication Manager
Time: Daily, 9 am - 10 am or 1-2 pm
POSITION SUMMARY- Purpose of position and relevance to BRHS mission
Our Facebook Messenger Assistant Volunteer will work to ensure that people who have questions through Facebook Messenger about Blue Ridge Humane Society are responded to in a quick and efficient manner. This position makes sure that everyone interacting with our organization has the correct information to be able to support Blue Ridge Humane Society through adoption, outreach, and education.
DUTIES & RESPONSIBILITIES
Including but not limited to:
Login to Blue Ridge Humane Society’s Facebook Messenger during your scheduled shift
Inform the Volunteer Coordinator at least 24 hours in advance if you are unable to make your shift
Respond to messages that come through Facebook Messenger for Blue Ridge Humane Society
Use a provided script to respond to general inquires about Blue Ridge Humane Society
Pass along inquires that go beyond the script to the appropriate staff members
Provide accurate responses to messages or pass along the information to the correct staff member
Maintain confidentiality of information shared via Facebook Messenger
Log conversations topics to help track what questions we typically receive
Represent Blue Ridge Humane Society in a positive and professional manner at all times.
Communicate effectively with Volunteer Coordinator, staff, and volunteers and help maintain a positive work environment.
At the completion of your shift, enter your completed hours into the online Volunteer Information Center.
Comply with all up-to-date COVID-19 policies and procedures
Qualifications: To perform this volunteer position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience with Facebook, Facebook Messenger, and currently has a Facebook account
Customer service experience is a plus
Ability to use Microsoft word and excel
Comfortable with emailing
Basic computer skills
Must have completed general orientation or Virtual Volunteer Information Session.
Ability to function as part of a team and work with fellow volunteers, BRHS staff, and partner staff.
Loves animals and people!
If you are interested in applying for this position, please email firstname.lastname@example.org
We are dedicated to ensuring the highest quality of life for animals in Henderson County and our neighboring communities through adoption, outreach, and education.
The Blue Ridge Humane Society offers a variety of volunteer opportunities from assisting in our Adoption Center, Thrift Store, and with Community Programs! If you are a dog or cat lover, we are looking for driven individuals who are believe in ensuring the highest quality of life for animals in Henderson County. There are so many pieces that go into fulfilling our mission from adoption, prevention, and education and we need volunteers throughout every step of the way!
Computers & Technology
We'll work with your schedule.
This is a Virtual Opportunity, with no fixed address.
January 5, 2021
Website Project Management
Animal Care / Handling
Social Media / Blogging
Verbal / Written Communication
Must be at least 17
Orientation or Training
Sign-up for one or more shifts a week regularly logging in to check Facebook Messenger during that time.