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Facebook Messenger Assistant

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Blue Ridge Humane Society

  • 1 person is interested
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Position Title: Facebook Messenger Assistant

Department: Program Support
Reports to: Volunteer Coordinator and Events and Communication Manager

Location: Remote

Time: Daily, 9 am - 10 am or 1-2 pm

POSITION SUMMARY- Purpose of position and relevance to BRHS mission

Our Facebook Messenger Assistant Volunteer will work to ensure that people who have questions through Facebook Messenger about Blue Ridge Humane Society are responded to in a quick and efficient manner. This position makes sure that everyone interacting with our organization has the correct information to be able to support Blue Ridge Humane Society through adoption, outreach, and education.

DUTIES & RESPONSIBILITIES

Including but not limited to:

  • Login to Blue Ridge Humane Society’s Facebook Messenger during your scheduled shift
  • Inform the Volunteer Coordinator at least 24 hours in advance if you are unable to make your shift
  • Respond to messages that come through Facebook Messenger for Blue Ridge Humane Society
  • Use a provided script to respond to general inquires about Blue Ridge Humane Society
  • Pass along inquires that go beyond the script to the appropriate staff members
  • Provide accurate responses to messages or pass along the information to the correct staff member
  • Maintain confidentiality of information shared via Facebook Messenger
  • Log conversations topics to help track what questions we typically receive
  • Represent Blue Ridge Humane Society in a positive and professional manner at all times.
  • Communicate effectively with Volunteer Coordinator, staff, and volunteers and help maintain a positive work environment.
  • At the completion of your shift, enter your completed hours into the online Volunteer Information Center.
  • Comply with all up-to-date COVID-19 policies and procedures

Qualifications:
To perform this volunteer position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Experience with Facebook, Facebook Messenger, and currently has a Facebook account
  • Customer service experience is a plus
  • Ability to use Microsoft word and excel
  • Comfortable with emailing
  • Basic computer skills
  • Must have completed general orientation or Virtual Volunteer Information Session.
  • Ability to function as part of a team and work with fellow volunteers, BRHS staff, and partner staff.
  • Loves animals and people!
If you are interested in applying for this position, please email volunteer@blueridgehumane.org

11 More opportunities with Blue Ridge Humane Society

About Blue Ridge Humane Society

Location:

88 Centipede Lane, HENDERSONVLLE, NC 28792, US

Mission Statement

We are dedicated to ensuring the highest quality of life for animals in Henderson County and our neighboring communities through adoption, outreach, and education.

Description

The Blue Ridge Humane Society offers a variety of volunteer opportunities from assisting in our Adoption Center, Thrift Store, and with Community Programs! If you are a dog or cat lover, we are looking for driven individuals who are believe in ensuring the highest quality of life for animals in Henderson County. There are so many pieces that go into fulfilling our mission from adoption, prevention, and education and we need volunteers throughout every step of the way!

Animals
Community
Computers & Technology

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity, with no fixed address.

SKILLS

  • Interactive/Social Media/SEO
  • Website Project Management
  • Animal Care / Handling
  • Social Media / Blogging
  • Community Outreach
  • Verbal / Written Communication

GOOD FOR

N/A

REQUIREMENTS

  • Must be at least 17
  • Orientation or Training
  • Sign-up for one or more shifts a week regularly logging in to check Facebook Messenger during that time.

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