Office Manager

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Grand Street Community Arts, Inc. is seeking a Volunteer Office Manager to manage its Headquarters Office several days a week. Note that all COVID-19 follows and all volunteers would be working in a socially distant environment. The description of the Office Manager role is listed below for consideration:

We are seeking a Front office manager that can manage our reception area. The prospective candidate will act as the 'face’ of our company and ensure visitors receive a heartwarming welcome. They would also coordinate all front desk activities, including calls, reservations, and guest services.

Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
• Train, supervise, and support office staff, including receptionists, security guards, and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure the company’s policies and security requirements are met

Requirements

• Proven work experience as a Front desk manager or Reception manager
• Hands-on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management, and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills

To express interest in this opportunity please contact Ta-Sean C. Murdock, Executive Director at tasean@grandarts.org or by phone at 518-463-2222.