• Formed in 1955, Beach Cities Health District is a public agency that provides health care services to the communities of Hermosa Beach, Manhattan Beach and Redondo Beach.
• BCHD oversees a Covid-19 test site for LA County and Covid-19 Care Navigators assist with these operations by calling individuals who tested positive for Covid-19 to check for priority symptoms that would require medical attention, explain isolation protocols and provide support, resources and referral.

Duties:

Call assigned individuals and track calls using a script developed by LA County and BCHD to provide empathetic and clear support regarding positive test results.

The following initial training will be provided:

• Initial Training (mandatory): one-hour training on database/spreadsheets and scripts used for making and tracking calls and using Google Voice

Qualifications Needed:

• Minimum 18 years of age
• Medical background or health literacy preferred
• Be friendly and empathetic with excellent people and telephone skills
• Computer and headset needed to make calls
• Able to use phone and spreadsheets (e.g., entering data into web forms) to complete assigned calls
• Bilingual in Spanish a bonus

NOTE: All potential candidates are asked to complete the BCHD application process to see if this position is an appropriate fit. Fill out application online at www.bchd.org/volunteer