Opportunity Detail Oversee the utilization and access of Volunteer Connection, the official American Red Cross volunteer engagement system. Support departments in their knowledge and understanding of Volunteer Connection.
Responsibilities: Serve as a champion and region expert of Volunteer Connection -Lead team of Volunteer Connection team members who provide expert support and guidance in the utilization of Volunteer Connection -Establish and ensure ongoing Volunteer Connection training calendar for Volunteer Connection team members across all departments and volunteer supervisors. -Coordinate Volunteer Connection training, using American Red Cross training materials for volunteers and volunteer supervisors -Provide leadership and delegation to team members -Responsible for disseminating VCN information across region regarding planned VCN code releases, and ongoing support issues -Serve as point of contact for regional technical support issues with VCN and when needed, contact Division VS VCN Lead for technical support -Participate in efforts led by Division VCN Lead to represent home region and to collaborate with region VS VCN lead counterparts to share best practices, identify system enhancements, and join VCN project teams -Partner with region’s VS Engagement Lead and LOS VCN Leads to identify system improvements to improve VCN for volunteers, supervisors, and department staff -Member of the Regional Application Support Team (RAST) -Coordinate with the Regional teams to assure commonality of Volunteer Connection data and procedures across the Division as well as ensuring the completion of scheduled tasks (running reports, clean-up actions, etc.)
Time Commitment: Approximately 4 hours per week, working remotely and on-site.
Qualifications: Enthusiastic about Red Cross mission and programs -Proven leadership in nonprofit or for-profit organization -Work well both individually and with others -Relevant, complimentary management and/or technical skills/operational experience -Relationship building skills working collaboratively with staff/volunteer partners, and senior management. -Understand the value of volunteers and provide leadership and support to ensure volunteers are productive and have a mutually rewarding experience -Cultural sensitivity to diverse audiences -Embrace organization point of view and maintain a positive and collaborative attitude - required -Knowledge and understanding of Red Cross services and operations and opportunities for volunteer service -Prior experience using Volunteer Connection administrative functions -Strong written and verbal communication skills -Strong computer skills, preferred database knowledge -Independently driven and well-organized -Prior experience using Microsoft Excel -Eye for continuous improvement, process orientated, open minded
Relationships: Red Cross employees, volunteers, and the public
VS: Regional Volunteer Connection Lead -Virtual
Length of Apptmt: One year appointment, renewable annually based on satisfactory performance of position.
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
We're in local communities every day, helping people prepare for, respond to and recover from emergencies. When emergencies strike, people need help. A fire leaves a family homeless. A heart attack threatens a life. A tornado flattens homes, schools and businesses. A military family needs to be connected. A young child needs a blood transfusion. They need the Red Cross.
How do we empower so many of our neighbors to respond to emergencies? By mobilizing the power of volunteers and the generosity of donors. We can't turn heartbreak into hope without your help!