Responsibilities: Support the Red Cross mission * Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies * Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly * Support the critical community services cases; which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service * Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans * Maintain professionalism and conduct as stated in Red Cross policy
Time Commitment: 2-8hrs per week, weekends, flexible
Qualifications: * Successful American Red Cross background check * Complete required national training and locally developed orientation * Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues * Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross * Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management * Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications * Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity * Ability to work with or without supervision * Effective verbal and written communication skills * Good customer service skills; Ability to work well with others * Willingness to gain knowledge of community resources * Able to work with culturally diverse populations
Relationships: Red Cross volunteer and employee Hero Care Network Leads
Length of Apptmt: six months-one year(renewable)
Development Opp: Continued training in all aspect of client services
Training: * Orientation to the American Red Cross * Specific SAF on-line casework and case management system training * Specific SAF classroom training regarding practices, policies and procedures
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
We're in local communities every day, helping people prepare for, respond to and recover from emergencies. When emergencies strike, people need help. A fire leaves a family homeless. A heart attack threatens a life. A tornado flattens homes, schools and businesses. A military family needs to be connected. A young child needs a blood transfusion. They need the Red Cross.
How do we empower so many of our neighbors to respond to emergencies? By mobilizing the power of volunteers and the generosity of donors. We can't turn heartbreak into hope without your help!