Service to the Armed Forces - Caseworker - Clark County

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Responsibilities:
Support the Red Cross mission
* Maintain strict confidentiality of any case notes, names and other personal information in accordance with
Red Cross policies
* Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red
Cross client services consistently and correctly
* Support the critical community services cases; which can include an intake interview to assess client needs
and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met,
providing other follow-up actions needed for complete and timely client service
* Acquire a working knowledge of local, state and federal resources aiding military members, families and
veterans
* Maintain professionalism and conduct as stated in Red Cross policy

Time Commitment: 2-8hrs per week, weekends, flexible

Qualifications: * Successful American Red Cross background check
* Complete required national training and locally developed orientation
* Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military
families, and veterans' issues
* Demonstrated ability to treat people with respect under all circumstances and instill trust in others while
upholding the values and principles of the American Red Cross
* Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze,
and interpret information from clients, staff, and management
* Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include
Outlook, word-processing, database and/or spreadsheet applications
* Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and
friendly manners respectful of human dignity
* Ability to work with or without supervision
* Effective verbal and written communication skills
* Good customer service skills; Ability to work well with others
* Willingness to gain knowledge of community resources
* Able to work with culturally diverse populations

Relationships: Red Cross volunteer and employee Hero Care Network Leads

Length of Apptmt: six months-one year(renewable)

Development Opp: Continued training in all aspect of client services

Training:
* Orientation to the American Red Cross
* Specific SAF on-line casework and case management system training
* Specific SAF classroom training regarding practices, policies and procedures