Program Manager

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The Mentoring Program Manager will work collaboratively with case managers and volunteers/case aids in planning and managing the operations and processes that will enhance the mentors' and mentees' experience. This role will provide high-quality management and engagement of the supervised staff to ensure the attainment of program goals set by COCD. This role will work to uncover and assess program challenges and improvement needs and determine efficient and effective solutions on an ongoing basis.

Main duties and responsibilities:

• Research and stay current on sectoral best practices for volunteer management and the positive impacts of mentoring to continually develop systems to integrate and enhance the mentoring process;
• Manage the mentoring program through the supervision of case managers and volunteers/case aids in their mentoring matches;
• Develop protocols for families on how to provide good customer service and support to volunteers mentors (case aids) from the University of Dayton;
• Collaborate with the Program Officer to design an evaluation strategy for mentoring activities;
• Provide training, complete supervision, and oversight of mentoring relationships:
• Recruit: Make presentations regarding the mentoring program and the need for mentoring. Identify families and recruit interpreters for the respective languages of the mentees;
• Screen Mentors/Case Aids: Discern an individual’s qualifications for mentoring/case management aid through the screening, orientation, and matching with families of mentees;
• Equip Mentors/Case Aids: Train mentors to fully prepare them for their mentoring matches with difficult cases;
• Onboarding Mentors/Mentees: Ensure program participants receive a timely, proper, and thorough onboarding experience from the case managers and case aids.
• Support Match: Maintain regular and consistent contact with each volunteer/case aid. Provide encouragement, and counsel to the case managers and families;
• Guide Match: Provide guidance and a smooth transition for mentoring matches during difficult periods, such as crisis situations
• Serve Family: Function as a liaison between the families and the mentors
• Document: Prepare progress reports to assist the Program Officer and Executive Director.
• Complete a Mentor Partnership Agreement with the University of Dayton which outlines the responsibilities of COCD and UD volunteers;
• Communicate with families in understanding the mentoring program goals and objectives;
• Manage and evaluate the performance of the Case Managers and volunteers/Case Aids.
• Other duties as assigned by the Executive Director