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FCRP Outreach Calls

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Arizona Caregiver Coalition

  • 3 people are interested
Arizona Caregiver Coalition

About the Role:

One of the programs we provide is The Family Caregiver Reimbursement Program (FCRP) which assists family caregivers with a partial reimbursement for home modifications and assistive care technology to enable their qualified family member(s) to be safe and independent to avoid institutional care. We are nearing the end of the 2020 program and want to ensure that all clients are notified that the reimbursement deadline is approaching and need YOUR help to make outreach calls.

What you will do:

  • Make calls to potential clients who have inquired about the program and want more information and possibly conduct a screening.
    • Most of the calls will just be explaining the program, and informing them of the qualifications of the program.
    • If a client sounds like they could possibly be a good fit for the program, then you can conduct a screening by asking them a series of questions to determine if they can receive an application.
    • The screening form is very comprehensive to follow
  • Record your interaction with the client.
  • And send the completed call list back to the organization.

What you will be provided:

  • Brief overview of organization.
  • List of people who need to be called
  • Script and Training Guide.

Qualifications:

  • Willingness to call clients.
  • Able to call clients between 9am-7pm MST, Monday-Friday.
  • Passion about helping caregivers.
  • Empathy and genuine interest in working on the phone with family caregivers who are caring for children or adults with special needs or disabilities and older adults.
  • The individual will need to be cheerful, non-judgmental, communicative, tactful and diplomatic when communicating with family caregivers, family members, neighbors, friends, and professionals.
  • Basic Computer and Computer Skills.
  • Signed Confidentiality Agreement.

1 More opportunity with Arizona Caregiver Coalition

3 Reviews

About Arizona Caregiver Coalition

Location:

1812 W Monroe, PHOENIX, AZ 85007, US

Mission Statement

The Arizona Caregiver Coalition works to improve the quality of life for family caregivers across Arizona through collaborative partnerships, advocacy, resources, and respite support.

Description

The Arizona Caregiver Coalition is a community-based, 501(c)3 tax exempt organization. It was founded in 2014 to support and advocate for family caregivers in Arizona. We operate the statewide Caregiver Resource Line (888-737-7494) to answer questions and provide information. We also offer funding for respite, so that family caregivers can get a break. We partner with the Arizona Department of Economic Security, Area Agencies on Aging, and other community based organizations.

Community
People with Disabilities
Seniors

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity, with no fixed address.

SKILLS

  • Customer Service
  • Community Outreach
  • Basic Computer Skills

GOOD FOR

N/A

REQUIREMENTS

  • Must be at least 18
  • Orientation or Training
  • 1 hour for reviewing materials and about 2-3 hours (can be broken up) to help make calls.

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